Hi..I am the guardian of someone just admitted to a long term facility. I am hundreds of miles away, trying to get basic info is like pulling teeth. I have called and emailed the activities person 3 times over a week and she doesn't answer (yes she is there). She handles clothing for the residents and I need info. The Administrator is brand new to the facility and said he would have her call. This has happened with the Nurse not returning 2 calls and the DON taking a week to answer. HELP! Do I reach out to the homes parent company?