I am the POA for my aunt who was diagnosed in april with COVID and hospitalized. During her hospital stay, the hospital staff nurse facilitated calls daily or almost daily. Also the hospital chaplain was helpful in visiting and giving my aunt support. So upon her discharge and return to her nursing home, the calls became inconsistent. No visits are allowed which makes the calls I feel important. I want to let my aunt know she is not alone and in our thoughts.
It feels the staff might be giving a standard answer that a phone can not reach her room because it's in the back.
I was told that she was placed in a room far from the nurses center and the network connection was poor. If she was a recent covid discharge, I thought she might be placed closer to the nurses center. On several occasions, I was able to get a cooperative worker who facilitated a call with their own cell phone and there appeared no network issues. The nurses would say she was no longer talking however I felt that my aunt was responding appropriately and listening. When I finished a sentence she would begin talking. Without her false teeth, it has been hard to understand her and her swallowing ability has decreased.
Today I described to the nurse the room I believed my aunt was in prior and it seems to be the same when I last visited. I had no problem using a cell phone in this room and spoke with my aunt regularly before covid. I have treaded carefully with this nursing home because she was a transfer from ALF where another relative placed her. The SNF director has been defensive in the past when I've had questions, almost to the point of being unprofessional. He has made assumptions about my involvement without full scope of our family history. There have been some family communication issues here and I am not in a position to force any issue at this point since I am caring for my mother.
I am not sure if this is standard for nursing homes to not facilitate calls or if in particular I am on do not allow call list.