I am getting really frustrated trying to reach an ombudsman in the local area. I don't believe they want to help. Any advice?

My post was about how do I go about getting a refund for unused days from the nursing facility my wife was in. She passed on Mother's Day. I added all the details in my first post. I did get ahold of an ombudsman in the local area who I thought would give me some advice. I keep calling this individual but only get anwsers from an anwering machine telling me they're on another mission and to call back. I have called back but keep getting messages to try again later or they're out of the office. It's pretty frustrating. I don't believe they want to help. I probably need to contact a lawyer. I do have several phone numbers from several state services like the Illinois Dept. of Health... I'm really frustrated. Help!