My mum is beside herself. They have been having some technical problems over the last 2 weeks...emails going missing, contacts being deleted from phones, one phone handset not working properly, emails coming back into inboxes. My dad is now convinced he has been hacked and someone (namely BT) is trying to steal his identity. He won't go on his email or internet (he was always on it before), he won't let mum use the phone or her laptop or tablet and he won't let us help as he doesn't want to compromise us. He thinks we will get scammed too! Now he doesn't want mum going to my house in case she is being followed! He is getting more confused and forgetful. I have no experience in this and I'm quite terrified and worried about my mum too. Please can you give any advice?