After work every day, I visit my dad in the NH to feed him dinner. The staff is supposed to but they never do. After dinner, my dad likes to lay in bed and watch the news. I can't get him into the bed by myself, so I hit the call button. On the average, it takes the staff 30 minutes to come into the room and turn off the button, and another 30 to 45 minutes to get someone to put him to bed. I've noticed that some of the residents are left in the dining room in their wheelchairs for well over an hour. I looked up online for the guidelines for call systems and it only talks about the fact that the NH should have one. They have a wonderful call system, but it is ignored completely. Once I happened to hear a woman crying for help, no one was around, and I had to go into the physical therapy room during a patient's session to the the PT to pick her up off the floor. I'm documenting all of this to report it, but I'd really like to hear from everyone if they know of a "best practices" guideline for call buttons, for nursing homes only. Thanks!