My almost 89 year old mom gets crabby frequently now and wants me to listen to her complaints without responding. (I spend at least three days a week with her to keep her engaged in outside activities.) That's easy to do when the complaints aren't out of line, but she complains a lot about my siblings, especially my brother, when it is undeserved. If I try to explain his side of things she explodes and says she just wants me to listen. I have been trying to get her to go to a counselor so I'm not in the middle but she refuses. My brother lives with her part time and has a girlfriend. Most of her complaints about him relate to his relationship with his girlfriend (for example, he takes her places but he won't take my mom anywhere). Are their tricks/techniques for listening to irrational complaints? My brother doesn't take my mom many places except to doctor's appointments but he is otherwise good to her. Help!