The dementia/memory care we have dad in (4th place), seems to need instructions on properly doing a check-in at night. We have a camera (they know) and each time, they would make sure they waved at the camera, and let the door slam. One time the other day they turned on the light and left. We finally told them to stop waving and just do their job. I even requested a new person.
The new person, barely peeks in, then closes the door, then an hour later, finally walks in the door, goes up to my dad to his ear, I'm just making sure you're ok, oh I'm sorry, I didn't mean to startle you!
ARRGHHHHH, is there a lesson plan on how to do a check in?
The COO, CIO, you name it knows about these problems, promised to fix it. Not yet.
We're moving him out but still looking.