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Years ago, I made complaint regarding the mistreatment of my late mother (sexual abuse). I've now received a reply saying they are not taking further action. What can I do?
See an attorney so that you can hear again, and from someone with great knowledge in the matter, that there is nothing now to be done. Then get on with your life.
I do not want to discourage you from following up with a lawyer but... You made the report "years ago" Your mother has died.. The reply is they are not taking further action. There probably is not much they can do. I do hope that a lawyer might have better news for you.
Mom died May 2021. You mention June 21 that she was assalted. March 2024 you say her abuse has been confirmed and you filed a complaint with New Zealand Health and Disability Commissioner. Now its June 2025 and I guess the Commissioner has said they aren't taking further action.
Maybe you filed too late? Maybe there is a timeline? A statute of limitations. It was almost 3 years after Moms death that u filed. Also in that time staff probably has come and gone. In the 20yrs my daughter has worked she has worked in a lot of different nursing homes. Trying to locate staff from that time, who are gone, would be very hard. Not just that, but the women this resident abused have probably passed or so deep into their Dementia they are not good witnesses. The abuser may have passed.
It is hard to know if those suffering from Dementia are telling the truth. I hate saying this, but you may just have to let it go. No lawyer will take on this case where there is nothing written down or people to verify the story. If one did, it would cost you thousands and maybe ending up with nothing to show for the time and money you spent. All I can say is, I am so sorry that you are going thru this.
Your mother has passed, hasn't she? What "reply now says not taking further"......? You may want to elaborate. Hopefully the police were involved in this case.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Then get on with your life.
You made the report "years ago"
Your mother has died..
The reply is they are not taking further action.
There probably is not much they can do.
I do hope that a lawyer might have better news for you.
Maybe you filed too late? Maybe there is a timeline? A statute of limitations. It was almost 3 years after Moms death that u filed. Also in that time staff probably has come and gone. In the 20yrs my daughter has worked she has worked in a lot of different nursing homes. Trying to locate staff from that time, who are gone, would be very hard. Not just that, but the women this resident abused have probably passed or so deep into their Dementia they are not good witnesses. The abuser may have passed.
It is hard to know if those suffering from Dementia are telling the truth. I hate saying this, but you may just have to let it go. No lawyer will take on this case where there is nothing written down or people to verify the story. If one did, it would cost you thousands and maybe ending up with nothing to show for the time and money you spent. All I can say is, I am so sorry that you are going thru this.