Hi all - Mom got into a mess with a health club membership, and it's almost cleared up except she accidentally has two cards with her credit card company now, and the charges and refunds on the statements don't make total sense.
She's talked to the company a lot, but at 85 is a bit confused. I want to review the details with them: should I call 'as myself' and they'll understand why I'm calling for her, or pretend to be her so I don't have to go through lots of rigamarole? During the conversation I need to make sure they close the first card (which she's told them, but it's evidently still open). Thanks in advance.