My great aunt and uncle, both 84, live in another state and recently moved to an assisted care facility. My great aunt has set up everything to this point and doesn't feel that anything is going well in the home. My great uncle hasn't been given a shower or sponge bathed in 6 days. He has a catheter and wraps that should be removed and changed daily. He was getting physical therapy and that abruptly stopped. Her toilet stopped up and when she went to tell the staff, they laughed at her and told her she would have to wait for maintenance and who knows how long that will be. She also said that call lights go unanswered, money has been stolen from her 5 times (approx $250), and when she speaks to staff about things, they will say that they will come down to speak to them and never do. She had some personal items in storage and was told that they couldn't be stored anymore; she didn't know what to do and then she was told that her things are in a "garage somewhere". My great aunt is the POA for my great uncle, and she believe that their exector has POA on her as well as my great uncle. I have called the POA and left a message, but haven't heard back from him yet today. My great aunt told me that she hasn't told the POA much about what's been going on. She also told me today that she went to a museum and had lunch with a friend. It seems like she may not want to bother others, or tried to check out for a bit and do something fun, but I'm very concerned that my great uncle is going to get an infection from lack of care. I'm not sure that she's comprehending everything or able to keep it all straight as far as the home, insurance, doc appts, what level of care my great uncle is supposed to be receiving vs. what he is getting, etc. They have no children and the closest family is my mom and I (3.5 hour drive away). They have been self sufficient till now and I believe my great aunt was just doing what she knew to do, but I don't trust that she can make the best decisions anymore. I am driving there to visit them tomorrow (Saturday) and staying thru Monday. I want to be as prepared as possible to help them through this. I've looked up some questions to ask and things to be on the lookout for. Are there more specific ways that I could help them during this visit, and also from 3.5 hours away? I do not have POA.