My sister expressed some concern that my encounters with the Nursing Home staff are going to have them running for cover. I honestly don't set out to be confrontational, but it seems like every time I have a question instead of a simple reply I get some variation on "this is the way it's done, trust us". While I can't fault the quality of mom's basic daily care I have seem with my own eyes that I can't trust them in some areas, so I get drawn into a discussion that quickly becomes confrontational. Adding to the problem is the total lack of a space to ask my questions in private, pretty much everyone from the doctor on down seems to conduct their business in the hallway (not really surprising as the only office space available is on another floor). They clearly are not used to being questioned and immediately get defensive, I feel as though I have to justify my concerns and push back, how can I stop this dysfunctional cycle??