My 91 year old Mom has been on supplemental oxygen for just over 10 years and we've used the same provider for the first 10 years. They no longer offer this so we had to choose a new provider. We've been with the new company for just a few weeks. They are limiting the number of E tanks we are allowed, even though when I was researching new providers, they indicated there were no limits. They also told me oxygen deliveries are usually before noon, and now they can come anytime and cannot provide a delivery window so Mom and caregiver are forced to stay home until they deliver the tanks.
I'm beginning to wonder if they are trying to force us to use their "home fill" system. When they came to set up Mom as a new patient they tried to give us a home fill system with 3 empty tanks. It takes 5 hours to fill a tank and it requires another machine to run in addition to the oxygen concentrator. The caregiver was uncomfortable with this and I didn't think it was going to work for us so I asked for prefilled tanks and a normal concentrator and they provided that. Now we are also finding that their prefilled tanks are not always full and the gauges aren't accurate so we never know how much oxygen is really left in the tank. It's very nerve wracking. I actually ran out of oxygen once while we were out and about because the gauge showed there was oxygen in the tank but nothing was coming out. Their suggestion was to "time the oxygen", meaning track how many hours/minutes I've used on the tank and to let them know if there is a problem with the gauge. I don't know if it makes any difference but these tanks have the gauge on the tank rather than on the regulator so I think they are subject to more damage.
I know Medicare has 5 year billing periods for oxygen but does anyone know if we can change providers at this point? I can't find anything that covers this issue on their website. Any insight would be appreciated.