Hi, I am on a small volunteer board of directors of my apartment building (66 units) which is not any kind of "facility" or "residence" for the elderly in any official capacity, but which has a lot of very elderly residents (at least 1/3) some of whom have been there for decades and grown old there.
The board is seeing some emerging problems with some of these elderly: falls in the basement not discovered for hours; people ill in their apartments without asking for help and discovered by accident by neighbors; people with alzheimers wandering in the corridors; people boiling pots dry; people leaving their faucets running for hours and forgetting flooding the downstairs neighbor; people too deaf to hear their smoke alarms or too frail to make their way to the safe meeting point in the case of a fire.
Some of them have CLSC home visits (sort of community clinics), some don't, some don't want it.
We have drawn up a list of these vulnerable people and it looks pretty daunting to deal with for a team of 4 volunteers. We deal with each issue as it arises. We have no policies or protocols treating the safety of our elderly residents, nor do we really know what to do, but it's becoming clear we'll need to have some kind of best practices in writing.
Do you know of any protocols that we could use as a guide?