My FIL is in a memory care unit not far from us. He’s been there since September. He has been nothing short of amazing by accepting his Parkinson’s has made it impossible for him to safely live independently. It was extremely difficult to accept, but he allowed my husband and myself to find him a suitable place. We selected a faculty based on ratings, research, and a lot of conversations with staff. We haven’t been able to see him since he moved in mid-September. We do speak to him at least twice weekly, but his Parkinson’s related hallucinations and delusions interfere (he says staff trying to kick him out/bugging phones to listen in, teenagers running around the unit, etc. It’s heartbreaking). On January 9th, my husband received a generic email saying 14 memory care residents have tested positive for COVID, and our LO was one. Nowhere did the email mention if he was showing signs, when he tested positive, how he was doing, and what actions are being taken for the 5 staff also testing positive. We were very upset at this approach. My FIL pays them nearly $9,000 per month, and we feel we should be getting personally communications in relation to these types of issues about our LO. When we emailed them with our displeasure we did receive more concrete answers, and the coordinator’s personal cell number to call “at anything to discuss this more or if you have concerns.” They reassured us if anything that was a medical emergency were to happen we’d be personally notified. We don’t mean to be obtuse, but isn’t testing positive for COVID in your 70s with complex medical needs considered at the very least a medical concern? Should we request more frequent updates (emails are fine) when my FIL can’t update us due to his hallucinations or delusions? Should we ask for a weekly virtual visits? Are these reasonable/unreasonable requests? We’re looking for suggestions to help alleviate our anxieties. Thank you for your time.