Mom is 85 y/o and currently in a memory care facility. The facility did well keeping the residents virus free until the week of Christmas when most residents - including Mom - and half the staff tested positive for Covid. My mother has become weaker and weaker. They are doing everything possible at the facility to keep her out of the hospital, but they are short staffed due to the illness and are trying to take care of 20+ patients with the virus. I know a woman who has worked as a private aide, had Covid herself back in May, and is willing to go in for a few hours a day to give Mom some extra care. The facility says they won't let her in. Should I take it up with their corporate office or the ombudsman?