My bf aunt had a spell and ended up in the hospital who then transferred her to the nursing home for short term rehab. She has many bills that need to be paid she does not have a POA but my bf is the executor of her will and Health care proxy. The bank will not speak to him and she is a bit confused now. This took place about 8 weeks ago and he is really stressed out with this. The bank refuses to pay any of her bills and just froze the account. We have contacted the office of the aging but they do not seem overly eager to get involved because they said trustco bank is the worst to deal with. We are in NY state what can we do to help her? Any advice would be greatly appreciated he is paying her bills out of his own pocket but does not make alot of money we are completely stressed and stuck.