As my mother lay dying the past few weeks, a funeral home put me through added hell.
I purchased a plan for her direct cremation on January 5, and I thought that was taken care of. A few days later, a funeral director called to set up an appointment for me and my stepfather to come in and sign the permission forms. We went there, following a terrible ice storm, and my husband fell in their parking lot. When we were finally able to get to the door, no one answered. I called their number, and they said they'd be right there. We stood there in freezing temperatures for about 15 minutes before we decided to leave.
I called them again--it's always an answering service, and I have to wait for the funeral director to call me back. No one was apologetic. The funeral director told me that she thought the appointment was on another day, but not to worry that she'd come by in the morning with the papers. She didn't show up, but called and said she'd try to get there in the evening. She also requested my social security number, which I think is odd. She never showed up in the evening, and I heard nothing from them.
My mom was getting closer to death, and I was worried about those papers. I called the funeral home upset. I spoke to two different people. Neither were apologetic. They assured me that someone would contact me soon.
No one did! My mother died two days ago, on January 19. They picked her up and said they'd call me the next day about signing the papers and filling out the death certificate.
They apparently assigned a new funeral director to handle my mother's death. He called and said we could do the paperwork via email, but my stepfather and I still need to come in and sign the papers.
He sent a draft of her obituary and the death certificate for me to look over and correct. I made the corrections and sent them back to him immediately, but he apparently never got them as he emailed me this morning, asking why I hadn't sent the paperwork. I wrote back that I'd sent them yesterday, and I tried to call the funeral home. The answering service said they'd have him call me, but he hasn't.
This has all been insane! Not only am I grieving my mom's loss, but the funeral home has significantly compounded my grief. For the past two days, instead of relaxing, I've been having to sit by the phone and computer, waiting to hear from this incompetent funeral home. I'm worried that my mom will be racking up extra fees for cold storage as the plan I purchased only covered two days. Her obituary hasn't even been published in the paper yet.
I just really need for this aspect of her death to be done!
Any suggestions? What can I do?