My mom is in lockdown in memory care and I can only call her. The lady at the facility in charge of doing the video chats told me over a month ago she would do Skype with me every week and we agreed on a daily time. I didn't get a call the day she was supposed to do it, so I called and the director said the lady that was in charge of doing the video chat was not at work that day. So, I waited for her to call me for video chat, and it never happened, even though she had been back at work.
I called the next week and asked the head nurse/co director to do a video chat, and she did the Skype with my mom. It was at 2pm, and my mom looked exhausted and didn't have her glasses on. Mom has only one eye, and the one she has left has poor vision without her glasses. So, I requested they get her glasses so she could see me.
So, I've just been able to talk with my mom on the phone for the last 6 weeks, and Skype with her once. I would like to see her more often on Skype, but the memory care still doesn't have their stuff together. I called last week to see if they are going to resume Skype with my mom, but the lady in charge of doing the Skype said yes they're still doing it, but now it's Zoom.
Well, she couldn't figure it out, so I still couldn't see my mom.
She said she would reschedule my video chat with mom for today. She never called. I called a few minutes after my scheduled time to talk with the lady doing Zoom. The director let her know I was trying to get a hold of her to do Zoom or Skype. Neither one called me back. So, an hour later I called back telling the director I never received a call. The director told me she would talk to her and call me back. Never received a call back from director either.
Are any of you having issues like this? You can only talk with your loved on the phone? My mom lives in an inside room that doesn't have a window to the outside only inward to the garden area in the facility.
At this point, I'm getting a little tired and starting to be concerned. Would you be, or is this common place to only be able to talk on the phone with your loved one and not see them?
Thank you for any input!