She fell at a restaurant onto her knees and hit her head on the table now her eyes are bruising up and lots of swelling. It’s been 3 days now, her bruising is worse and her vision is off. She is feeling dizziness and seems to be in pain.
The hard part is over.
I'm matching you with one of our specialists who will be calling you in the next few minutes.
When there, also ask for a copy of her chart. You may not get it, but ask anyway, and if the staff won't provide a copy, go to the Medical Records Department and order a STAT copy of her records. The reason for ordering them (on the form): "continuing care."
You can take them with you when you follow up (assuming you may have to) with a neurologist.
Three days ago your grandmother had a nasty fall at a restaurant. She landed on her knees but hit her head on a table. What part of her head did she hit? How did she come to fall? - was there an obvious reason, such as that she tripped over something, or did it just happen out of the blue?
You took her to the ER (I suppose?). A CT scan was done. The CT scan showed a dark spot, which the radiographer/radiologist/ER doctor told you was nothing to worry about. It was probably nothing to worry about.
BUT your grandmother is now feeling worse, she is dizzy, she seems to be in pain, and she is having trouble with her vision. So I should take her straight back to the ER if I were you, as quick as you can.