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swfamfriend Asked December 2017

What does it mean when an ombudsman will be present at a care plan meeting?

Rehab center scheduled a care plan meeting. We just found out there will be an ombudsman there. Is that normal procedure or did our family member who is a resident request it?

jeannegibbs Dec 2017
Thanks for sharing the outcome, swfamfriend.

jeannegibbs Dec 2017
There was never an Ombudsman at any of the quarterly care meetings for either my mother or my husband. It is not routine in Minnesota.

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Llamalover47 Dec 2017
As an Ombudsman is a front line advocate for the patient, they should be at the meeting.

SuzyQB Dec 2017
James55, really, an attorney as ombudsman? Wow! I have been an ombudsman and I don't recall any attorneys present when we had our training sessions or monthly meetings. Yes, an ombudsman's function is to protect the rights of the residents, but it seems unrealistic to expect attorneys (unless the state can recruit enough retired attorneys) to donate UNPAID voluntary hours each week to training or meetings, site visits, drive time, and writing reports. I know I spent 15- 20 hours a month on this volunteer activity and that was for just one facility. What states are you saying use attorneys as ombudsmen?

James55 Dec 2017
Many States assign an Ombudsman (an attorney) to protect the rights of the resident.

swfamfriend Dec 2017
Thank you for feedback. It was because resident wanted to go home which is not a realistic possibility. Ombudsman was helpful but they didn't know why they were there either when meeting first started. End result was good for the resident and the community.

jeannegibbs Dec 2017
You haven't raised any concerns? It is not standard procedure. Did you ask why when you found out?

Sorrynotsorry Dec 2017
The ombudsman is there to make sure the patient's voice is being heard. They work on behalf of the patient.

BarbBrooklyn Dec 2017
Why don't you ask the care center why the ombudsman will be present?

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