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I think this happens more frequently than one would think, though. While this is especially bad because this client is left with no help at all, doesn't this also happen when caregivers just don't show up and then a family member has to provide caregiving for an elder? Or does that only happen often when private caregivers are hired?
I am so sorry that this has happened in your life. It’s inexcusable that an agency would behave like this. They certainly aren’t behaving in a professional manner.
I don’t think that I would trust them caring for myself or anyone in my family if they don’t bother to show up for work.