I was told in order to get my mom a fall alert button from her insurance that an agency, like agency for seniors, had to put in the referral for her first.

Never heard of needing a referral but I paid for Moms service monthly.

You need to speak with the health insurance your LO has as secondary after Medicare if she has that supplemental. Medicare and Medicaid do not provide this service.

My uncles insurance did with one company ADT. We were able to get one without a referral. However, you mothers insurance may require it. I would think her primary care could put the referral in but you need to sort that out with her secondary insurance if she has one.

Medicare and Medicaid don't pay for these. They are usually paid for by the senior themselves. Some supplemental insurance policies will pay for them. I would start with calling her supplemental and asking exactly what they require. I would think it would be a referral/prescription from her MD.

You were told - by whom?

We used Great Call for my dad and had good success with it. We didn’t have a referral from anyone, just bought it, installed and used it