Mum was taken into hospital from care facility 5 days after vomiting and not eating. The Dr had not made the ambulance urgent, they took 6 hours. I was not allowed to visit her in due to covid 19 lock down.
I asked for compassionate visiting was not granted it for 4 days.
They waited until a specialist report on the Scan.
I was told they were surprised it showed a twisted bowel as Mum had not showed that level of pain.
I was there 4 days.
It was only the last few hours of her life that she was put on a 24 hour pain drip.
Prior to that they said they start at a base line as needed.
It was horrific.
My poor little Mother was skin and bone and convulsing in pain.
Worst was that when I was allowed to see her she had injuries, a caregiver asked me who the man was that she kept saying had hurt her.
I was only told she had fallen out of bed a few nights previously at that time.. I asked for a copy of the incident report, they said there was no record of one.
Mum had a drainage line in her nose down her throat and brown stuff going into a bag at the side of the bed.
I was told casually by a care giver that she had pulled the drainage out a few days previous.
When I saw Mum she had a round eye cover on, side of her face was bruised and when the caregiver took the bandage off Mum's eye it was protruding and there was no eye ball to be seen it was just a black ball.
The side of her face and around the eye socket was bruised black.
There was a raised lump like a golf ball on her forehead.
When they took her gown off she cried out in pain (ongoing) and she had a big black bruise half the length of her back and the width of her buttocks.
When I had agreed to palliative care Mum had no pain relief.
I was told she would have liquid panadol through IV.
I said that won't be enough to help her pain.
I was told it will stop the pain coming.
After waiting 3 hours and during that time, my asking where it was, my Mother in agony, the staff finally came back and said there was none to be located.
Mum was crying out and twitching ongoing in pain. I had agreed to Palliative care as the Dr said surgery is not an option, it is a case of watch and wait, sometimes the bowel straightens itself but it can take weeks. A nurse later said not many survive especially my Mum's age and depleted body, so I agreed for palliative care.
I thought Mum would have dignity and be pain free as possible and no anxiety. It was just the opposite, duty of care and do no harm it was nothing but. They were giving Mum pain relief as needed. It was not strong enough. She only got it after I rang the bell 3 or 4 times each time and ended running down the hall yelling nurse my Mother needs better pain relief. There were delays as the nurse had to locate a Dr to authorize the higher pain relief and each time no Dr was available or to be located,
The only time I got a result was on the last day of my Mother's life when I used my cell phone and asked to speak to the Hospital Manager on a Human Rights Complaint. I said I was going to go to the news media and complain, it was barbaric that my Mother had not been given any adequate care or pain relief.
( had asked previously why she couldn't have morphine and was told it wasn't appropriate for the bowel or some rubbish)
The Consultant came to see me only then. Mum had been in terrible agony for days.
She said "Let me explain the base line I said what base line my Mother is supposed to be receiving Palliative Care. She should have started at the top of the pain relief she should have been on Morphine, I was fobbed off again, I said she should have been on methadone. The consultant said I know where you are coming from. I said my Mother asked me to put a knife in her that she couldn't take it any more that she would do it for me. The consultant said did she say that.
ONLY THEN DID SHE change and increase Mums IV pain relief.
Another Dr said we won't be stingy at this point.
ALL ABOUT BUDGET.
Mum in care -my guilt