She's got diabetic retinopathy with major scarring, so she's limited on seeing colors, has a large blank spot in the very center of her vision and a lot of blurriness in the rest of it. Eyeglasses don't really help the main issues, they only help for seeing in the very far distance.
The problem is that the nurses seem to be assuming that mom can see/find her things by herself, and aren't very helpful if she asks where something is, or asks them if they can hand her a specific item. She *can not see it*, this was an issue before the stroke that landed her in the facility. How do I stress to them that she isn't trying to be difficult about this, she literally can't see things like a normal person?
The second issue, she has some pretty bad bowel issues, including repeated fecal impactions. She is on a medication for this (Linzess) that helps her be able to "go" on a regular basis, however the local hospital was never "able to verify" the rx she had (nevermind that I actually brought the bottle, from our local pharmacy, with her name on it, to them so they could see that YES she needs it). As a result, this new hospital keeps saying they need to "wait and see what the doctor says". In the meantime, she's not had a bowel movement since Friday, and taking the Linzess at this point will *not* help. She has been given Colace and Ducolax in the meantime, but they don't address the main issue, which the Linzess does. They won't allow us to bring her medication to her in the facility, and seem to be under the impression that she doesn't actually need it.
They (admissions, charge nurse, and "patient liaison") were all made aware of this issue. I know my mother is a very *very* difficult patient, but this isn't just idle complaints or resistance to care. I live too far away to be there daily (the facility is a 2 hour drive, one way, from my house, and I'm also caring for my dad, who is still at home and can't be left alone overnight). I'm extremely concerned, most of her resistance to being there is linked directly to these two issues, and I feel like these are not just minor things. I'll be at the facility tomorrow, I just don't know who I should speak with about these things. The charge nurse again? Her doctor at the facility? (the liaison doesn't actually work in the facility, she's the person that visited at our local hospital before mom was admitted.)
I hate to keep posting questions like this, but I've never been in a situation like this, every other time either of them has been hospitalized (even for strokes), they were released back home with homecare visits from local nursing agencies.