Follow
Share

the clients caregiver reported the mouse issue to me and I just dont know how to word this problem to the clients daughter.

P.S. I suggest that you make up templates of the problems that come up the most. Then you just fill in the name and "save as". Save lots of time.
Helpful Answer (0)
Reply to JoAnn29
Report

I can't see where the problem is.

Dear Ms. _________,

I have been informed by your parent's Caregiver that there seems to be an investation of mice in your parent's home. I thought I would inform you of the problem so you can take measures needed to rid them of the home.

Feel free to call me at xxx-xxx-xxxx

Yours,


Your name and title.
Helpful Answer (1)
Reply to JoAnn29
Report

Who are you in this issue?
You say that the client's CAREGIVER reported the mouse infestation to YOU.
Who does the client's caregiver work for?
That person, not you, are the person that the mouse infestation is reported to.
So let us say I am a Caregiver for a client and I am being paid for an agency.
Then the report with pictures and evidence goes to the agency I work for.

The agency then should report the issue.

Situation B) I am a private caregiver hired by the daughter of my client.
I find infestation of mice.
I would ask the daughter to meet me at the home when I am paid by her, and would show her the evidence of mouse ingress and droppings and etc.

You will report to WHOMEVER IS PAYING you for care.
They will then let you know how they will follow up.
If they do nothing and this is an unsanitary situation you would report to APS as a rodent infestation found while you were giving care, that you reported to client's daughter, but that daughter hasn't taken steps to address. Then supply them with the daughter's number.
Do take pictures.
Helpful Answer (0)
Reply to AlvaDeer
Report

You or the caregiver take pictures with your phone of the mice, if possible, and their droppings and damage they've done. Attach to the email. Include the contact information for three exterminating companies and suggest that the family get bids. A free consultation with the exterminators may be possible so the extent of the problem can be determined.

Rodents are a serious health problem and difficult to get rid of, so it's best to start right away before they breed even more rodents.
Helpful Answer (0)
Reply to Fawnby
Report

Sounds like you're new to the business. You're the boss,right?
Tell her that; My associate has detected a health issue that needs to be addressed. Mice carry diseases that can be unhealthy to her parent(s). You can not allow your people to work in this environment. Please tend to this as soon as possible so we can continue to be of service to you.
Always be diplomatic and sincere.
Helpful Answer (0)
Reply to JuliaH
Report

Let me tell you how difficult it is in some parts of our nation to keep mice out of a very well-maintained and clean house. I'm referring to mine. I live in the suburbs and ever since my 2 cats passed away I've been battling mice in my house every fall (I live in MN) for the past 3 decades.

I've tried all sorts of traps, devices, poison, inside and outside. I've paid for quarterly professional exterminators who searched for and filled even the tiniest crack from the outside. I have all food in Tupperware, ziplocs, sealed containers. Yet they keep wanting in. Mice can come through an opening the size of a small buttonhole.

So... you can send an email to your client's daughter and suggest she do some checking in the kitchen cabinets, pantry, etc. and also make sure there's no food stored in the garage or basement (even bags of birdseed). She may throw everything she has at the problem, to no avail. I'd be happy if my mice were only in my garage and basement (which means in the client's house they are probably in other areas that have yet to be discovered by your aid).

Just tell the daughter that the caregiver found signs and you are just passing along this information so that she can decide what to do about it in order to keep her parent healthy and safe.

I would leave it at that. Then, if there continues to be signs of mice the caregiver will need to decide if this bothers them or not. I just don't think it's possible to keep mice out 100% once basic clean-up and precautions are put into place by the daughter.
Helpful Answer (2)
Reply to Geaton777
Report
JuliaH Feb 18, 2025
Hi from MN ,me too! Sorry about your cats. Did they eat poisoned mice? This is an issue with poison and with infants and children and aging people who don't know what the stuff is. My father's dog died some years ago and he blamed himself for not letting the lawn treatment dry.
(0)
Report
See 2 more replies
It would be easier to give you some advice if you were to explain the dynamics of these relationships.

What relationship do you have with the client? And why is it necessary to inform the client's daughter about a mouse infestation? Is she her mother's POA and responsible to hire and pay for an exterminator? Or is your client living in her daughter's house?

Frankly, if you are in contact with the daughter, a phone call first might be a better way to go, followed up by an email confirming you spoke about the problem. It is hard to tell the from an email the "tone" of a conversation, and you don't want to appear to be accusatory at first, thereby putting the daughter on the defensive. Now, if the daughter has already been told about this and has ignored it, and it is her responsibility to correct the situation, then that's a different type of conversation to have with her.

More background would be very helpful here.
Helpful Answer (1)
Reply to notgoodenough
Report
JuliaH Feb 18, 2025
I think you hit it, she's probably caring for the daughters parent(s). Maybe afraid of mice and traps?
(0)
Report
Ask a Question
Subscribe to
Our Newsletter