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Acknowledgment of Disclosures and Authorization
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
Remember, this assessment is not a substitute for professional advice.
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I have been informed by your parent's Caregiver that there seems to be an investation of mice in your parent's home. I thought I would inform you of the problem so you can take measures needed to rid them of the home.
Who are you in this issue? You say that the client's CAREGIVER reported the mouse infestation to YOU. Who does the client's caregiver work for? That person, not you, are the person that the mouse infestation is reported to. So let us say I am a Caregiver for a client and I am being paid for an agency. Then the report with pictures and evidence goes to the agency I work for.
The agency then should report the issue.
Situation B) I am a private caregiver hired by the daughter of my client. I find infestation of mice. I would ask the daughter to meet me at the home when I am paid by her, and would show her the evidence of mouse ingress and droppings and etc.
You will report to WHOMEVER IS PAYING you for care. They will then let you know how they will follow up. If they do nothing and this is an unsanitary situation you would report to APS as a rodent infestation found while you were giving care, that you reported to client's daughter, but that daughter hasn't taken steps to address. Then supply them with the daughter's number. Do take pictures.
You or the caregiver take pictures with your phone of the mice, if possible, and their droppings and damage they've done. Attach to the email. Include the contact information for three exterminating companies and suggest that the family get bids. A free consultation with the exterminators may be possible so the extent of the problem can be determined.
Rodents are a serious health problem and difficult to get rid of, so it's best to start right away before they breed even more rodents.
Sounds like you're new to the business. You're the boss,right? Tell her that; My associate has detected a health issue that needs to be addressed. Mice carry diseases that can be unhealthy to her parent(s). You can not allow your people to work in this environment. Please tend to this as soon as possible so we can continue to be of service to you. Always be diplomatic and sincere.
Let me tell you how difficult it is in some parts of our nation to keep mice out of a very well-maintained and clean house. I'm referring to mine. I live in the suburbs and ever since my 2 cats passed away I've been battling mice in my house every fall (I live in MN) for the past 3 decades.
I've tried all sorts of traps, devices, poison, inside and outside. I've paid for quarterly professional exterminators who searched for and filled even the tiniest crack from the outside. I have all food in Tupperware, ziplocs, sealed containers. Yet they keep wanting in. Mice can come through an opening the size of a small buttonhole.
So... you can send an email to your client's daughter and suggest she do some checking in the kitchen cabinets, pantry, etc. and also make sure there's no food stored in the garage or basement (even bags of birdseed). She may throw everything she has at the problem, to no avail. I'd be happy if my mice were only in my garage and basement (which means in the client's house they are probably in other areas that have yet to be discovered by your aid).
Just tell the daughter that the caregiver found signs and you are just passing along this information so that she can decide what to do about it in order to keep her parent healthy and safe.
I would leave it at that. Then, if there continues to be signs of mice the caregiver will need to decide if this bothers them or not. I just don't think it's possible to keep mice out 100% once basic clean-up and precautions are put into place by the daughter.
Hi from MN ,me too! Sorry about your cats. Did they eat poisoned mice? This is an issue with poison and with infants and children and aging people who don't know what the stuff is. My father's dog died some years ago and he blamed himself for not letting the lawn treatment dry.
It would be easier to give you some advice if you were to explain the dynamics of these relationships.
What relationship do you have with the client? And why is it necessary to inform the client's daughter about a mouse infestation? Is she her mother's POA and responsible to hire and pay for an exterminator? Or is your client living in her daughter's house?
Frankly, if you are in contact with the daughter, a phone call first might be a better way to go, followed up by an email confirming you spoke about the problem. It is hard to tell the from an email the "tone" of a conversation, and you don't want to appear to be accusatory at first, thereby putting the daughter on the defensive. Now, if the daughter has already been told about this and has ignored it, and it is her responsibility to correct the situation, then that's a different type of conversation to have with her.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Dear Ms. _________,
I have been informed by your parent's Caregiver that there seems to be an investation of mice in your parent's home. I thought I would inform you of the problem so you can take measures needed to rid them of the home.
Feel free to call me at xxx-xxx-xxxx
Yours,
Your name and title.
You say that the client's CAREGIVER reported the mouse infestation to YOU.
Who does the client's caregiver work for?
That person, not you, are the person that the mouse infestation is reported to.
So let us say I am a Caregiver for a client and I am being paid for an agency.
Then the report with pictures and evidence goes to the agency I work for.
The agency then should report the issue.
Situation B) I am a private caregiver hired by the daughter of my client.
I find infestation of mice.
I would ask the daughter to meet me at the home when I am paid by her, and would show her the evidence of mouse ingress and droppings and etc.
You will report to WHOMEVER IS PAYING you for care.
They will then let you know how they will follow up.
If they do nothing and this is an unsanitary situation you would report to APS as a rodent infestation found while you were giving care, that you reported to client's daughter, but that daughter hasn't taken steps to address. Then supply them with the daughter's number.
Do take pictures.
Rodents are a serious health problem and difficult to get rid of, so it's best to start right away before they breed even more rodents.
Tell her that; My associate has detected a health issue that needs to be addressed. Mice carry diseases that can be unhealthy to her parent(s). You can not allow your people to work in this environment. Please tend to this as soon as possible so we can continue to be of service to you.
Always be diplomatic and sincere.
I've tried all sorts of traps, devices, poison, inside and outside. I've paid for quarterly professional exterminators who searched for and filled even the tiniest crack from the outside. I have all food in Tupperware, ziplocs, sealed containers. Yet they keep wanting in. Mice can come through an opening the size of a small buttonhole.
So... you can send an email to your client's daughter and suggest she do some checking in the kitchen cabinets, pantry, etc. and also make sure there's no food stored in the garage or basement (even bags of birdseed). She may throw everything she has at the problem, to no avail. I'd be happy if my mice were only in my garage and basement (which means in the client's house they are probably in other areas that have yet to be discovered by your aid).
Just tell the daughter that the caregiver found signs and you are just passing along this information so that she can decide what to do about it in order to keep her parent healthy and safe.
I would leave it at that. Then, if there continues to be signs of mice the caregiver will need to decide if this bothers them or not. I just don't think it's possible to keep mice out 100% once basic clean-up and precautions are put into place by the daughter.
What relationship do you have with the client? And why is it necessary to inform the client's daughter about a mouse infestation? Is she her mother's POA and responsible to hire and pay for an exterminator? Or is your client living in her daughter's house?
Frankly, if you are in contact with the daughter, a phone call first might be a better way to go, followed up by an email confirming you spoke about the problem. It is hard to tell the from an email the "tone" of a conversation, and you don't want to appear to be accusatory at first, thereby putting the daughter on the defensive. Now, if the daughter has already been told about this and has ignored it, and it is her responsibility to correct the situation, then that's a different type of conversation to have with her.
More background would be very helpful here.