Can a CNA employed at a facility provide private care after regular work hours at the same place of employment?

My family member was transferred to a subacute facility recently and unfortunately most of our experiences have been negative. It feels like they keep passing the buck from top down. I'm not sure if this is the norm, but any question posed is met with "Have to ask the Doctor." For Pet's sake aren't they trained LVN's, RN's etc?

Due to a few incidents and feeling very unsafe about leaving our family member at the mercy of this facility's staff, we hired a CNA from the facility to provide care for a few hours each evening. We purchased the professional insurance and initially I was told the coverage was insufficient. Got that corrected. However that didn't immediately fix things. My family member went without having a caregiver for a few more days. I was just informed that the caregiver was told that once they clock out they are considered "visitors" and therefore cannot provide care at the facility.

We are very concerned about our family member being retaliated against. I was notified that a couple of nights ago a CNA had been very irate because the call bell disturbed the person's sleep.

We are very frustrated and feel extremely helpless and powerless. I'm not necessarily convinced about how helpful an Ombudsman or even the Dept. of Health and Public Services can be.

This place lacks professionalism, there is no follow through. You have to wait for hours before they would respond to the call light. This was way before COVID19.

What baffles me is why the administration would not speak to a family member and inform us about their decision. They could at least tell us what exactly is needed.

PLEASE HELP!