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H
hydrangealover Asked September 2018

How many of you have had a family member in a Brookdale facility and have been excessively over-billed?

JoAnn29 Sep 2018
If they "helped" themselves that just could be an error by the billing department. If they were not told that Mom was no longer living at the facility, then the auto withdrawl would not have stopped. At Moms AL billing was done offsite. You need to talk to the Administrator.

txdesertflower Sep 2018
Dont you have a contract? Thought the prices and extras are in writing. You are finding things not in the contract or not billed properly? Sounds like fraud. Might need to run that by an attorney.

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smeshque Sep 2018
Brookdale, charges for meals taken to rooms, extra assistance other than whats in a care plan, supplying things that family members are supposed to provide, but fail to. I would definately talk with someone and find out what the charges relate to, it could be that they are not overcharging, but simply charging appropriately for what they are doing. They are expensive, so check it out.

Ahmijoy Sep 2018
You should get a monthly rundown of expenses. Go to the financial department of the facility and ask them about the charges. I know they can be excessive and there can be computer errors. My MIL was once charged for 5 large bottles of stool softener in one month. Go to the financial department and ask them for an explanation.

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