Our facility kept telling us they will give us the price after they are assessed. We keep asking for a price. They have been there almost a month and we got a huge bill. They are charging points because Dad had a fall last week. If he does not fall for 3 months they will not charge in the future. They are penalized for falls? My dad's behavior is very strong willed and he gives them a hard time when they are dealing with my mom. They are charging us 4 points for his behavior. This sounds ridiculous! Has anyone experienced this?