Can the funeral home be made responsible for reimbursement or to reissue another policy?

On 12/19/2015 I went to a local funeral Chapel to get information about 2 burial policies of my Dad's.  Owner gave me copies Plus a handwritten note with the names and $ amount of coverage for each one. Then on 01/05/2016 we called to notify them we would be needing a pick up for my Dad's body. After being put on hold , coverage was verified again. Then again about 5 hrs later when we were ready we called for them to come.Only to be told that one of the policies had expired. After finding original policy I easily read it had expired around 1990. Can the funeral home be made responsible for reimbursement or to reissue another policy?