Had to make some calls today to get information on bills sent directly to my father for his hospice care. I spoke with one individual who spoke as if he "knew what he was talking about", and was firm in giving me "advice." I had already told him my father was deceased and I was following up on bills issued directly to him. His response was to tell me that he couldn't do anything unless I provided a copy of a POA or DPOA AND my father called to authorize him to speak with me. I was tempted to say that I don't know how I could get Dad to call since as far as I knew there were no phones in his casket, and no phones lines from the casket to telephone poles. I ended up shaking my head and eating a candy bar.