
My parents moved into IL last September. We live in an area that does get several snowstorms each winter. The storm we had in November, resulted in the courtyard area of their IL still have icy patches on the sidewalk a week after the storm came through. This courtyard was "sold" to us as a great benefit for residents with dogs (who pay $1200 per year in pet fees) because it allows the residents a safe, enclosed space to walk their dogs. With this current storm that hit most of us, our snow stopped on Sunday morning. The sidewalk from the building to the garages (that are not attached to the building) wasn't cleared until this (Monday) morning. The sidewalks inside the courtyard have still not been cleared and my parents were told they are going to try to get to them tomorrow morning. Am I expecting too much to assume that the drives, parking lots, sidewalks and dog-walking areas would be cleared within 24 hours of the snow stopping? We are having a LOT of issues with over-promised, under-delivered expectations at this facility. The thing is my parents are already pushing to come home. This just makes it harder. They can't walk to their car safely. They can't walk the dog safely. My mom told me on the phone that she almost asked for the shovel so she could clear the sidewalks. WHAT? That is exactly why we worked so hard to move them into IL. So they wouldn't shovel snow and fall. So they wouldn't trim tree limbs and hit their head. So they wouldn't fix something on the roof and fall off. Am I off base here expecting the facility to clear the sidewalks quickly? Point of reference, we live in central Illinois. Snow isn't a rarity here. Everyone has at least one snow shovel and most people have snow blowers. We have the tools to clear snow here.

