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My parents moved into IL last September. We live in an area that does get several snowstorms each winter. The storm we had in November, resulted in the courtyard area of their IL still have icy patches on the sidewalk a week after the storm came through. This courtyard was "sold" to us as a great benefit for residents with dogs (who pay $1200 per year in pet fees) because it allows the residents a safe, enclosed space to walk their dogs. With this current storm that hit most of us, our snow stopped on Sunday morning. The sidewalk from the building to the garages (that are not attached to the building) wasn't cleared until this (Monday) morning. The sidewalks inside the courtyard have still not been cleared and my parents were told they are going to try to get to them tomorrow morning. Am I expecting too much to assume that the drives, parking lots, sidewalks and dog-walking areas would be cleared within 24 hours of the snow stopping? We are having a LOT of issues with over-promised, under-delivered expectations at this facility. The thing is my parents are already pushing to come home. This just makes it harder. They can't walk to their car safely. They can't walk the dog safely. My mom told me on the phone that she almost asked for the shovel so she could clear the sidewalks. WHAT? That is exactly why we worked so hard to move them into IL. So they wouldn't shovel snow and fall. So they wouldn't trim tree limbs and hit their head. So they wouldn't fix something on the roof and fall off. Am I off base here expecting the facility to clear the sidewalks quickly? Point of reference, we live in central Illinois. Snow isn't a rarity here. Everyone has at least one snow shovel and most people have snow blowers. We have the tools to clear snow here.

It should be completely cleared in a reasonable amount of time . Although your parents will always look for somethlng to complain about no matter how fast the snow is cleared . You said they have already been pushing to come home . How about a compromise . Your parents go live in an apartment rather than IL . It would be less expensive than IL , even if you hired a cleaning person to come in . If your parents are still able to do all their own meals and laundry, a regular apartment complex may work . Look for one with a parking garage on the bottom level and elevators . Good Luck .
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Reply to waytomisery
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I don't think you're off base. I do think you should complain directly to the facility.
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Reply to Rosered6
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The answer to your question should be spelled out in the rental agreement, you could certainly ask for a copy.
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Reply to Slartibartfast
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Stahtah 2 hours ago
Yeah, I am really wishing I had been a little more educated before helping my parents make this move. The agreement is terrible. It is all about what the residents can and can't do and very little about what the facility is responsible for.
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