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I love my parents with all my heart. I caught the caregiver hiding in my daughters room going thru my daughters stuff. Clocking in on her phone and not showing up. My mom's a fall risk and they leave her alone in the shower. They stay in the house when my mom goes in ambulance by themselves. They don't speak English. They don't take her to her appointments The agency violated HIPPA

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Call the police and get a police report. This caregiver is casing the house. Is this a legit agency? I'm seeing so-called home care agencies popping up like rogue cancer cells run by people who do not speak English. Google them and see what the reviews are. Report them to the Department of Health of your findings along with the police report. You can also contact the Office of Inspector General and report fraud.

If you have the aide's name, call the Board of Nursing and report the aide.
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She's fired. In fact the agency your mother got the caregivers from are fired as well. Do not use them again. I own a homecare business. Demand to see their state licensing as a homecare business and proof that they are insured. If they will not produce these things, you send the state police directly to their establishment and shut them down. Make sure the state Ombudsman's Office also knows about this agency.

Next you go to the local police and make a police report that your mother's homecare worker was casing your house by taking pictures of your daughter's things in her bedroom.

Then as PeggySue so rightly suggests here, give ICE a call. Not only give them the names (or whatever handle they use to work) but also directions to the agency they work for. Guaranteed the homecare "agency" they're working for have plenty more just like them.
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Report them to the firm from where they were hired. Fire them immediately. Hire someone new and utilize a contract for them to sign outlining their responsibilities. Put cameras in and outside of the home; let them know there are cameras for your parents protection as well as theirs.
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As a former police officer I suggest that you contact your local authorities and tell them that you have witnessed the caregiver steal her jewelry and mailed it to their own family. This is criminal behavior that needs police intervention even if you can’t prove it have them file an incident report. Maybe a police officer in uniform may scare her enough to tell the truth. Other than that there is nothing you can do without evidence.
is she an illegal alien subject to deportation? You said she doesn’t speak English.
maybe you could mention contacting ICE if she doesn’t bring the stolen items back. You don’t actually need to call ICE but put a little fear in her if she is in fact an illegal alien. Many illegal aliens take jobs like caretakers because they don’t pay their taxes and they don’t have a social security card.
Ask to see it. You may lose her but it’s better than having a thief roaming through your home stealing your belongings. It sounds cruel as I’m not a fan of ICE but maybe that would send her away. Now you’re free to hire a real caregiver.
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Why are you telling us? Do you not know what to do, truly?
The answer seems pretty obvious to me - you need to get rid of this caregiver immediately! Call the agency they work for and report your suspicions or evidence and insist that this caregiver may not return to the property. If you think the whole agency is corrupt, then do not accept any other caregivers from this agency, and find a new home care agency provider.
Keep a close eye on mom's bank accounts, credit cards, credit reporting, ( which can be accessed by creating an account with Credit Karma online) to identify any fraudulent activity.
Scammers are so prevalent and take so many forms. There are sophisticated criminal entrepreneurs who may use a home care agency as an easy way to target and access vulnerable adults. Anything that appears suspicious probably is! At the very least, if this caregiver is not seeking to do financial harm to your parents, their behavior is unacceptable! Not showing up or not taking care of mom's needs adequately is a huge failure to do the job expected of them. This person needs to GO!
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Fire her immediately, terminate this contract, and if this agency refuses call 1-866-dhs2ice on them
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This post is from April 2025. The OP has not responded and has not made anymore posts. The other one she did post, was shut down for comments. I am reporting and asking this one be shut down too.
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Terminate!!
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Who is their healthcare proxy or MPOA? Is it you? If not, do they have someone assigned? If not, the court will eventually assign a 3rd party legal guardian for each of your parents. If no one goes to appointments with them, who is in charge of managing their care if they speak no English? Do they get an interpreter at the appointments when they are by themselves? Do you follow the ambulance to their appointments? If they go by themselves it's possible your parents signed a HIPAA form for this person at the clinic/ER. What do your parents tell you after they come back from these "appointments"? Or are they going to the ER for an emergency? Do one or both of them have cognitive impairment? More info would be helpful.
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