I love my parents with all my heart. I caught the caregiver hiding in my daughters room going thru my daughters stuff. Clocking in on her phone and not showing up. My mom's a fall risk and they leave her alone in the shower. They stay in the house when my mom goes in ambulance by themselves. They don't speak English. They don't take her to her appointments The agency violated HIPPA
If you have the aide's name, call the Board of Nursing and report the aide.
https://www.agingcare.com/questions/i-have-concerns-about-the-agency-that-provides-my-moms-caregivers-493335.htm
-Terminate that caregiver, contact agency and report the action. Fire agency if negligent.
They stay in the house when my mom goes in ambulance by themselves. - Is the ambulance a transportation service or a medical emergency ambulance. I don't know of any ambulance provider that allows a secondary rider unless it is a pediatric patient then the parent or guardian only is able to be in transport to ER. Liability issues prevail. It should be the healthcare proxy or MPOA that accompanies to ER. If used as transport to medical offices or clinics was it established in contract for these type of instances that the caregiver is to accompany and will be paid accordingly.
They don't speak English - Call agency and determine if they have another caregiver that would be able to communicate more efficiently with patient available. It is very difficult due to short staffing and you may need to deal with a language barrier if you continue to work with an agency.
They don't take her to her appointments The agency violated HIPPA - Is this service part of the contract? How was HIPPA violated?
Change agencies.
Take evidence to your local sheriff or police department, or to APS to discuss your evidence.
This is second post on same subject (agency being abusive). It will help in future if you include complaints and problems of a similar nature in one post. Want to welcome you to the Forum.
We are all aware of the difficulties now in getting good help with care. It is a serious and ongoing problem. Want to wish you well.
Next you go to the local police and make a police report that your mother's homecare worker was casing your house by taking pictures of your daughter's things in her bedroom.
Then as PeggySue so rightly suggests here, give ICE a call. Not only give them the names (or whatever handle they use to work) but also directions to the agency they work for. Guaranteed the homecare "agency" they're working for have plenty more just like them.