My mom and cousin hired this company three years ago. My mom has dementia and was not speaking to me at the time. I live 1800 miles away. Fast forward to November of 2019. She calls me and begs for my help. Her short term memory is gone and I could hear the fear in her voice. I told her I would help her. The first thing I did was fire that company. They knew how bad my mom was and they had my POA for financial and medical on file yet they would not communicate with me. I got no updates, schedules or invoices. The director was rude, condescending, and unprofessional from the get go. My mom kept complaining about items missing and caregivers not showing up or showing up and doing nothing. I was not allowed to talk to a caregiver at anytime unless I called her when she was with my mom. In November my cousin emailed me a years worth of schedules and invoices. Wow. What a wake up call. So many discrepancies, schedule changes, charges on my moms debit card that were fraudulent. I could go on and on. Many concerns are under investigation. It has taken me a month to figure it all out. They sent me an invoice for $650. After all my mom has been through with this company and all the BS I have had to deal with trying to manage her care, I have written a letter with dates, charges, discrepancies, schedule changes, etc. they will not answer my questions. They are sending my mom nasty letters to pay up knowing full well I pay her bills. She doesn’t have enough cognitive ability. She has been ripped off for far more than her final bill. I have written a letter laying out all the fraud, scheduling issues, etc. I am deciding whether to tell them I am not going to pay them for the reasons I just stated. My mom and I have excellent credit and I have never defaulted on any bill or loan. I don’t think they deserve anymore money from my mom. If they’d send it to collections, so be it. Has anyone ever been in this situation. What did you do?