My mother has been in a highly rated assisted living facility since April. When we first met with them, we were promised that they would get my mother to the hospital, if necessary, and manage her medications. Some she moved there, a caregiver stole all of her jewelry. We were able to track her down, have her arrested and be restored of most of the jewelry. The place said they completed background checks for all caregivers. When I went on the general public website for our State, it was stated that this caregiver was convicted in the recent past with armed robbery and retail theft. On the hottest day of the summer, the air conditioner was not working. My mother is on oxygen. They said they would put in a work order. I had to drive there in the middle of the night to throw a fit until they called a repair person in immediately. The final straw was that they did not give her the updated dosage of her medicine for two weeks, resulting in a hospitalization. They blamed me for not following up on this with them when they were already advised in advance that I was out of commission because of hip replacement surgery, followed by the flu. They were told in advance to call my brother, but failed to do so. They also insisted that I pick her up to take her to the hospital when I was not sufficiently ambulatory. When we agreed to move her there, their obtaining transportation and ambulances was stressed because of my inaccessibility to phones during my line of work and my need to travel for work. My husband had to call the main manager to get them to even call an ambulance to transport her in a timely manner since we could not. Would you recommend finding another assisted living, or are they all like this?