The social worker doesn’t even call back. Twice I’ve requested help. She never responds. What should I do?

With this virus all things are slowed down. Just try to back pAtient.

"I am caring for my mother Bobbie , living at home with anxiety, cancer, depression, and mobility problems." Based on your profile, if your or your loved one's need is not an emergency - and by emergency I mean actual life and death - it's going to have to wait. I suspect the social worker is dealing with a lot right now.

Ask for a different social worker.

It should not be this hard to get the courtesy of a return phone call.

You should not have to tolerate being ignored when facing cancer.

May God give your mom a complete healing from the cancer. Hugs!

Call the Area Agency on Aging. Government funded maybe they will get back with you. They will also do a needs assessment for mom to see what level of care is necessary.

I’m so lucky. The social worker at my husband’s facility is super conscientious. Could you find out when the social, worker is at the facility and make a personal visit to track him/her down? You’d be hard to ignore in person!

Just read your response. I think you need to call the Drs office and probably should have the first time she didn't return ur call.

My question is though, what can a SW do if Mom having problems medically. They are not Nurses. They are more experienced in finding resources you may need. Helping with paperwork.

I do agree, that she should have returned ur call even if she is not the person you should talk to. If this Dr. is paying for her services, he needs to know that she is returning calls.

Glad gave you good advice. Depending on Moms income, she may be able to get help thru Medicaid. And this "is" the responsibility of the Social Worker, to help you find the resources for Mom's needs.

You need to call the doctor who set this up and tell him the SW is not returning calls.

Go up the "chain of command" and speak to their supervisor. If that doesn't exist, then, hire a different one and notify the first that their services are no longer needed. I would also notify the doctor who recommended her that she is not returning phone calls. Are you sure that the number you are calling is correct?

In situations like this I always try to assume there is some sort of emergency keeping the person from responding... and then I reach out to his/her supervisor for assistance. If indeed it is some sort of crisis, the supervisor will already know about it and will be expecting to help, or the problem will be addressed. But either way, your job is to get information to help with the needs of your loved one. You can be compassionate to the human being that is supposed to be helping you, but you don't have to sit patiently waiting for business to be handled when it's not getting done.

There should be no reason the caseworker hasn’t returned your call from months ago. I have found that they are not the most organized bunch, simply because they are so overworked. That is not an excuse, however. You should call the doctor and request a different person, and be sure to explain why. Hopefully, the doctor’s office will call themselves and get things moving for you.