What do you tell Mom in long term care when she asks why her parents don't visit?

Make up a plausible excuse (based upon Mom's life when parents were alive) and divert her attention to another topic.e.g. The snow was too dangerous to drive in. OR, one or another had a cold/stomach flu and didn't want you to catch it. Dad is in the middle of a big project at work and will come when it's finished. -- he hopes you understand.

What did the folks at the care facility think you should do? Because the 'rule' is, don't try to correct the person.

They just said not to tell her they died. I actually said they couldn't get there and she guessed they died and I didn't correct that.

talk to a professional or an expert, the staff in the long term care facility should be able to tell you what to do or say. This is because they have undergone training to deal with people who have specific condition like your mom's.

I did tell Mom that Dad had passed away while she was hospitalized and all she asked was how long ago and then moved on to another topic. It did not seem to distress her. I do not know what it might do down the road though.

I just wonder if telling the truth would make her depress? 'Coz, if you'd not tell the truth, the same thing only happens, she got depress all the time.