Any experience with making a formal complaint to the Ombudsman while the patient still lives at the facility? My loved one was bedridden on a feeding tube and was suddenly sent to the hospital for severe dehydration. The doctors at the hospital said he couldn't have been getting his flushes of about 8 ounces every 4 hours because he was down roughly 7 liters of fluid. His bloodwork showed an imbalance in his sodium. The nursing home adamantly insists he has been given excellent care and received all his feedings and water as directed. The hospital refused to address the issue with the nursing home and sent him back there. I tried to get him sent elsewhere but no one would take him. The dehydration was caught from a routine blood test. He was also lethargic. The doctors said if it went any longer his brain would have swollen. Does anyone know any medical reason that could cause severe dehydration? I'm afraid this is going to happen again and next time the outcome could be brain swelling and death. Also I am afraid that if I report them they might refuse to take him back next time he goes to the hospital for any reason. They could also retaliate with giving him less care. I can't sleep nights worrying.
Who exactly theorised that your loved one had not been receiving fluids as directed? It sounds as though someone was speaking to you casually, without taking the trouble first to investigate and explain the situation properly.
There can be all sorts of medical reasons for fluids' not being absorbed and processed properly in the body; and I think you ought perhaps to keep in mind that your loved one is not well - his body is not working right. But whatever happened, you are owed a truthful and detailed account of it.
Don't be afraid. You can approach the ombudsman with your concerns and ask them to find out exactly what happened, but first of all I would ask the Nursing Home's doctor to explain the chain of events clearly. Your loved one was not sent to hospital for nothing. So: what happened? It's not an unreasonable question.
Just one thing, though - just because things went wrong, don't assume someone DID something wrong. They probably didn't. With even the best care it isn't possible to make the human body function 100% normally if its own natural processes aren't working.
I spoke to the DON and the social worker. They handled it appropriately.
I would say something if I were you. I was polite and the nurse did admit to it so there wasn’t any debate over it. I was glad that I did because I wouldn’t want it happening to another patient in the home.
Best wishes to you.
I would have a care meeting with the DON, social worker and nutritionist before I went to the ombudsman.
None of us want to lose a LO and we do what we can to keep them with us. But there comes a time when we need to look at the quality of life. At 88 what quality of life does he have. He has a feeding tube keeping him alive and his brain is dying. I may get Hospice to evaluate the situation. You don't have to except them but an eval may help you make some decisions.
Alva hasn't chimed in yet. She is a retired nurse. She can answer ur question about dehydration. She is on Cal time so just getting up.
I would ask the hospital to put in writing what you were told.
An imbalance in sodium could severely change how the body handles fluids. As a matter of fact it would HAVE TO. Either in terms of retaining too much fluid in the wrong places or in terms of losing fluid from the body due to sodium imbalance.
The patient could also be on diuretics that were removing fluids too quickly. I wonder how often this doctor was doing tests for electrolyte balance, which is CRUCIAL in the handling of fluids. That is a question you should ask the doctor. MANY medical conditions as well as electrolyte imbalances cause dehydration, but the most common culprit may be medications, diuretics.
Yes, you already identified a problem. Especially if your complaint has no basis, the home may refuse to accept this patient back in their care. Especially if they are a good facility delivering quality care.
In a fragile elder ANYTHING can happen and it can happen quickly. I would ask this doctor first of all "How often were you checking on the electrolyte balance? Is my elder on diuretics" Is there a medical condition that may have caused this".
I will be frank with you; I am speaking as a nurse; it would be VERY unusual for any personnel not to flush thoroughly because it will cause them problems they do not want with clogging. And I will be so frank as to tell you that people treat doctors as gods. They do not question them.
You are now speaking to us about a very fragile elder who may suffer any number of complications, and who may die as a result of any one of them very quickly and very easily. I would take great care with accusations. I would ask honest heartfelt questions as to what may have happened before calling in someone who is unlikely to be able to PROVE anything here. They will, of course, say that they flushed. How would you prove otherwise?
You should share immediately with the administrator what you were told, and you should report it in writing as "I was told............" whatever else you do.
By the way, one of the most common things doctors do is turn drama-queen over your personal current bout of anything. As in "If we had not got that appendix RIGHT then you would have died". As in "You're very lucky you came to me when you did because you would have lost your leg" (foot, ears, eyes, head). If I had one cent for every time I heard a doctor proclaim this I would be wealthy.
Not that I don't love doctors. Not that they don't often perform miracles. But that I know them to be very human, and to sometimes suffer from the god complex.
I’d suggest that you look at this aspect carefully..... if it was totally that the discharge planner called only 2 NH and they were at full occupancy so they couldn’t take him or anyone else, that’s a different situation than if the discharge planner contacted 6 NH, all of which had open beds but none of them would take in a new resident on a feeding tube/ enteral feeding needs as they view it as speciality care that they do not provide.
I’d try to evaluate this before you do a formal documented Ombudsman complaint to if there are truly other LTC facility options for him.
It may not be that the Nh would retaliate against him, but more that he needs a higher level of care than a standard skilled nursing care facility is set up to do. A NH can always do a “30 Day Notice” on a resident and believe me they can figure out something to be documented in his chart to show that his needs are beyond what they routinely do. If this place is willing to take him back & there flat are not other options, you once have to work with them.
I’m with the others in that you first need to do a meeting with the DON, SW and the RN who is the main one for him M-F, to see what can be done before taking it to an ombudsman filing.
As an aside, Lots of places try to do whatever to avoid having feeding tube/ enteral patients, just like they avoid residents needing 24/7 respirator care & oversight as it more speciality care than standard skilled nursing care. These take oodles more staff & resources and if they are on Medicaid, the daily room & board costs paid are pretty fixed... so having beds filled with a more easy care residents will be what they try to get. Yes, it’s unfair but it is what it is.
You may want to see if he can get a hospice consultation done. I’d bring this up at the DON meeting. If he can qualify for hospice, it will bring in extra hands to help in his care at the NH. My mom was on hospice 18 long long months and the regular Nh staff worked in tandem with the 2-3 day a week hospice person to do care; mom was lots cleaner, neater, calmer, less pain, “fresh” by having hospice help added atop the NH care.
I filed a complaint against my moms 1st NH and did it the month she left. Had the new & much better NH all set for her to move & transfer over to. My complaint was related to federal Stark Law issues (double billing or steering services to subs or companies the NH owner or their spouse own or have % interest in). I did it directly into CMS (Center of Medicare & Medicaid) complaints / compliance system. It could go into CMS as Medicare was paying so under CMS Stark Law purview. And it also was cc’d as its own complaint to State Ombudsman program, which for TX is done through the Area on Aging Dept within your regional Council of Governments (COG). I had to provide documentation for the items I felt were sketchy. If my experience is any indication of what’s needed, You will need to have solid documentation to submit, like statements in writing from the MD’s who were his hospitalists as to what his incoming was for his dehydration, condition of tubes, etc were at initially and why it showed neglect. It cannot be just what you were told; has to have documentation.
I think what you meant was that he wasn't getting his nutrition every 4 hours?
BTW, he also got more cans overnight; I think it was 6 cans, absorbed throughout the night.
Could you clarify where he was living? You wrote nursing home, but was he in a long term care facility, or a rehab facility? Why was he there, i.e., specifically b/c of the tube feeding, or some other reason? What I'm wondering is whether there's another facility that could provide comparable care.
My father went from acute care in a hospital to stepped down care in a long term care hospital. Select Specialty was the hospital that provided this care, with the goal of eventual transfer to a rehab facility, then home.
I did learn when I had to find a rehab facility for my father that not many had a respiratory therapist or someone who could deal with tube feeding as well as speech therapy.
This is a very complicate situation. Unfortunately the giving of enteral supplements and fluids via feeding tubes does not guarantee that the person is going to receive adequate nutrition or hydration for his/her current medical conditions. There are so many factors that can influence the amount of fluids in a person’s body and the possibility of that person could become dehydrated. As previously mentioned by Countrymouse, “There can be all sorts of medical reasons for fluids' not being absorbed and processed properly in the body”.
How long has your LO had the feeding tube and what was the reason for the feeding tube? What other medical problems/illness besides dementia/Alzheimer’s does your LO have? They can influence how his body processes nutrients and fluids via the feeding tube? How long did your LO have diarrhea prior to his hospitalization?
While diarrhea is one of the “side effects” of tube feedings, it can be managed with anti-diarrhea medications or a change in the brand of enteral formula. Diarrhea can cause the loss of a large amount of fluids in a short period of time and sometimes the person becomes dehydrated from the diarrhea very quickly.
Was your LO receiving the enteral formula (Ensure/Boost/?) continuously or every 4 hours as a bolus? Often 4 ounces of water is given before and after each bolus of formula or the giving of medications.
Since I do not have your LO’s medical records in front of me, it is difficult for me to give you a definitive answer to your question: “Does anyone know any medical reason that could cause severe dehydration (in my LO)?”
If you are not getting the answers that you “want” from the DON and Charge Nurse, it might be time to talk to the Long Term Care Ombudsman. The thing that you need to keep in mind as you go forward is that you might get answers that you “don’t want”.
Your LO is elderly (age 88), his body is most likely beginning to “malfunction” or not be able to process the enteral formula like he should or he used to. The tube feedings will keep your LO alive but they cannot “improve” your LO’s health, just maintain it. If and when your LO’s body starts to quit functioning properly, there is not much you can do, except to provide him with love and comfort during his last days of life.
Although you may not want to do this, you should look into “Palliative Care” or “Hospice Care” for your LO.
Also, it is not easy to have a feeding tube (or enteral feedings) discontinued. Many facilities require that a formal request be made to the Healthcare provider’s “Ethics Board” and the Ethics Board makes the decision whether the feeding tube (and/or the enteral feedings) will be discontinued or not.
You have a lot of important decisions ahead regarding your LO. Please make them carefully and intelligently with your head and not with your heart as our hearts want our Loved Ones to live FOREVER. {{{HUGS}}}
Alsi talk to the Nursing Home Dr.
I would deffiently tell them my concerns and exactly what was told to you by the Hospital.
Ask for his records of when and who did his feedings.
Also ask for his Urine Output Volumn.
Don't worry about the Nursing Home not taking him back because if they don't take him back, he will have to stay in the Hospital until another place is found for him.
Im sure if there was another logical answer for dehydration, the Hospital would have told you tho I would check with the Hospital Dr and his regular Dr and ask if a medical condition can cause it.
If not, then you should find a place that will take him.
If you're going to leave him there then I would have a camera installed in his room.
I think once it is brought up to the Dr, in charge person and Staff of the Nursing Home, they will be more careful as not to have a Law Suit on their hands.
Keep all paper work.
You might also write a letter to the MNager or whomever is in charge of the Nursing Home and send Certified and keep a copy.
Also, try to get in to see him, every day if you can.
Nusing Homes do better with the Patients that have lived ones looking out for them.
Remember, the squeaky wheel gets greased.
Prayers.
The hospital has to diagnose the cause. Chances are it is due to dehydration, but other causes can do it.
The last thing nursing homes want is to get on the regulator’s radar. These places are inherently unsafe. Because of federal and state regulations, they are lopsidedly staffed with professionals who spend all day behind a computer charting and documenting, but they do not see the residents except in the halls or on “rounds.” Only the poor overworked direct care aides have any meaningful patient interface. These are the people you want on your side. Compliment them and bring them treats and small gifts. Ask about their families and children. Get to know them. Gain their trust. If they trust your discretion, they will tell you if there are care issues with your dad. Many aides really do care about the patients much more than higher level credentialed staff who are not doing the real work of caring for patients day to day. They are terribly underpaid, deprived of benefits, shorted full time hours to get around wage and hour rules, and generally abused and taken advantage of themselves. Make allies out of the people that are hands on with your dad. If your dad is able, he should make himself as pleasant as possible to the direct care staff too. Every nursing home plays favorites based upon how pleasant or unpleasant residents are and how often their families visit. The more visitors the resident has, the better. Pity the poor resident who has no one from the outside looking after his or her interests and who receives no inquiries or visitors.
Bringing in an ombudsman usually invites substantially better care, not retaliation. Once you make contact with the ombudsman and understand how their system operates, you will realize why nursing homes do not want this kind of trouble. You can keep your caseworker informed of any retaliatory actions the nursing home tries to take against you or your dad. Also be aware, they cannot just discharge him without a discharge plan that is commensurate with his medical needs and level of care. If you are able to visit, you should step up your visitation and make your visits as random as possible. If not, call frequently to ask if there are any signs of renewed dehydration and stay in touch with the social worker about your concerns regarding his care. Make allies out of everyone you can.
All the same, I’d start looking for another place for your dad. The hospital needs nursing home placement beds themselves and weren’t willing to rock the boat for your dad. They should have called Adult Protective Services if they really thought your dad was being neglected. They did nothing and they are just as culpable as the nursing home because they sent him back there without addressing any of his care issues.
Nursing home care in the US is a disgraceful brew of profiteering, evasion of responsibility, duplicity, exploitation of direct care workers and marginal care. Put those nightmares to work by becoming an aggressive advocate for your dad. It is the only way to protect him.
Ask someone in their legal department.
I had to do this with my mother in law. She had been living with us and was sent to the nursing home after surgery. They were refusing to acknowledge her dementia and paranoia. (She is not a pleasant person to care for) After a second trip to the hospital, I received documention from the doctor that cared for her of her mental status. The investigator arrived at the nursing home shortly after mom returned from the hospital. Only then did they admit to her mental status and that she would not be coming home.
If you are talking about syndrome of inappropriate antidiuretic hormone (ADH) secretion (SIADH), the sodium levels should be low. aldosteronism is possible...but that's rare.
If there is prolonged dehydration, there can be kidney damage, down to kidney failure so yes there is damage.
BUT let the hospital diagnose the CAUSE first before jumping to conclusions.
If you are complaining, why not take your loved one to your home and care for him. All nursing homes are awful. I'm very thankful I never put my mom in one. I cared for her to the end--15 years--and she died very comfortably and her skin was in excellent condition.
The doctors know.
Yes, I would call the Ombudsman. Do not worry about any retaliation.
This is just too big a risk to not say anything.
Someone needs to know about this. Don't be afraid to report it.
They CAN AND DO RETALIATE,
Remember, laws only apply
when standing in front of a judge,
SNFs do as they want to restrict costs, and to cover mistakes;
Retaliation happens daily,
in ways you're not familiar with?
Utilization of the word MUST indicates you're inexperienced with 2020 nursing home tactics.
Facilities by-pass "MUST," by claiming they're providing services, when they're not, they will claim to be doing X When in reality they aren't even doing Y.
Nursing home problems aren't solved by an Ombudsman;
unfortunately an eviction case can be created to counter an Ombuds interference.
In 5 minutes or less, an eviction case can be started by pretending a resident is a danger to others.Remember, any resident can and will be evicted, with a few fabricated records + fabricated complaints.
About the only thing I could do was post reviews listing all of the incidents I observed for my mom and a couple other patients. So yes, they can ditch the patient who is bringing attention to problems that they are very aware exist.
BAM …. On point
Between me, my sister and the private aides we hired, we still could not prevent all the neglect my mother was subject to in a nursing home for the last two years of her life. We weren't there 24/7, but damn close to it, and we inevitably discovered disturbing lack of care issues. Even when we were there!!! It was a constant struggle. I had to complain before they finally had the stock person keep an adequate supply of large diapers. I would go around to other units and take what my mother needed! Her private aide would arrive in the a.m. to find her soaking wet; an aide had doubled up at midnight so she could skip the 6am change. They'd often run out of eye drops or forget to give them. They'd place a tray in her room she could barely reach, with the wrong food and milk she couldn't drink and sweetened juice she shouldn't drink...Pain from a bedsore that we had to insist they treat. It was a nightmare. Outside providers would tell me that it was like this all over. I didn't want to believe it, but the numbers infected and dead in nursing homes in my state and nationwide (and Canada and elsewhere) due to covid 19 bears it out. She had severe arthritis in a shoulder and they were constantly handling her in ways that caused great pain. Care plan? Joke. They'd get temps in who had not even been briefed. We would take my mother to specialists (ortho surgeon who gave her a cortisone shot, urologist who had remedies for incontinence, foot doctor to finally get fitted for orthotics, etc. ) THE ONLY REASON my mother was not consigned to sheer h*ll is because she had two devoted daughters who do not have families and are self employed with scheduling flexibility, and because we could afford to pay CNAs to do what we could not do.
We owe it to our loved ones to pay attention to red flags, and there is no bigger one, in my opinion, than an outside provider or hospital that says someone is in a seriously compromised condition.