My mom is in a nursing home after having hip surgery and now has severe dementia and psychosis where she screams .She has had a urinary tract infection since she has been there. Each time on antibiotics she stops screaming but this is the fourth round because as soon as they recheck she seems to still have and is resistant to the antibiotic she was on previously. Tonight when I went to see her over heard one of the aids making fun of her to another resisdent patient. I was livid and another nurse also heard her. I want to know who do I report this too. it has been a constant night mare at this place , they also lost her false teeth and said we have to wait until they can get a dentist to come and it will be quite awhile before one can come. I hate leaving her there but I can't take care of her at home. Is it true that the people they hire sometimes have criminal records ?