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I would like to respectfully offer another suggestion. Anyone who has read any of the NDE (near death experience ) books or the "Life after Life" type books which record the stories of people who have encountered "visitations" from people they know have already died will recognize that there is something mysterious that can happen to some individuals where they do receive full-body visitations from loved ones who have already passed away. My father passed away in 2008 yet his mother (who was in her mid 90's at the time of his passing) said she saw him many times in her room at the nursing home. I never doubted this. She was able to receive a lot of solace from his visits and when we affirmed her experiences, rather than tell her that she was "wrong", it helped her to be more relaxed and she actually looked forward to his "visits". I don't know what she was seeing but I accepted that for her, it was real and was a comfort for her.
However, we also had the opposite problem in that she tried to convince us that she was being raped by her care-givers at the nursing home. A very serious accusation which we of course had to investigate. Her doctor was able to re-assure us that she was unharmed and in absolutely no danger....but that she might be re-processing a memory from her own past (when she had been assaulted when she was a young woman). She was in the phase of being new to the nursing home and resenting it terribly, so working with the doctor we developed a plan to try and re-assure her that she was indeed safe. The nursing home put up a non-functioning fake digital camera in her room and told her that they would be watching her room 24/7 on CCTV. She seemed to be reassured by that.
One other thing we had to change was the motion alarm that the nursing home used for her. It was a recorded voice alarm that would go off if she moved from her chair or bed. When she moved a voice would ask her to sit back down and wait for the nurse to come. It was a male voice and came out of nowhere, from her perspective. The device was supposed to alert staff that she was mobile and needed help (she was not able to walk without help) but the alarm contributed to her feeling that strange (to her) males were watching her and could "get" her anytime. We asked the staff to stop using the alarm and soon she stopped reporting that she was being abused. It was an important reminder that what we can understand and perceive/interpret as "real" may be different for elders.
As she moved closer to her own passing, she reported more and more visitations from family and friends who were there to (apparently) give her comfort and support for her own dying process. Some of these visitors were already passed, some were still living. Children especially seemed to be visiting her close to the end. She was becoming child-like herself and we wondered if she was overlaying her own memories of childhood onto the present as she was less and less able to care for herself. In some ways it all made a certain kind of sense. For us, it became more important to support HER reality of the "positive" visitations (since she gained comfort from them) and try to manage the triggers that might be causing the negative experiences. These could be certain medications, dehydration, infections, environmental factors (like the alarm or the scary hovering "alien" which turned out to be a Mylar balloon a visitor left as a gift). It was also very important to make sure that for my grandmother, she had no male caregivers alone with her at any time. Whenever a male was there to help with care-giving they made sure that a female staff person was there too. It was still very hard for my granny to feel truly safe, but we did the best we could and we knew that she was in fact physically safe. Eventually she began to trust that she was safe and could enjoy all the "visitors" that came to see her, including those who were already departed. Because we supported her encounters with those special visitors, she was less agitated and conflicted about what was happening to her and began to accept a more fluid and expanded experience of "life" as she was now living it.
I know this is contrary to how most people would approach this situation but our Elders can still teach us a lot about the mysteries of life if we can simply accept that there may be more to experience than we realize if we can expand our definition of what we think is "real". I mean no disrespect to anyone's personal belief systems, however in my case I saw how supporting my Grandmother's positive visions helped her feel comfort when so much of her life was no longer in her control and I'd like encourage other care-givers to not be quite so afraid if their Elder is starting to see things they themselves cannot.
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A trick of the light, shadows, a vivid imagination ...

Do these people frighten her? Bother her? Does she just report them as matter-of-fact, or does she want you to do something about them?

Are they by any chance children?

One surprising but common cause of these kinds of sightings is a uti! It would be a good idea to have Mom checked for possible infections. I would do this as soon as possible.

Another possibility is dementia. Is she displaying any other unusual behavior? Memory lapses?
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Hallucinations are common in the later stages of dementia. Also as was said, sometimes it's their inability to interpret shapes, shadows, the television, etc. For example, a dark rug may appear as a hole in the floor. My mom does not seem frightened by her hallucinations, so we try to respond calmly and go along with her.
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Hannah44...your mentioning the eye problems makes sense too. My mom has had glaucoma and macular degeneration; I never thought of that as far as her seeing things. She does tend to say her bed and blanket are dirty and that is from the macular degeneration, combined with her OCD and dementia (not to mention her imagination).
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My husband has Lewy Body Dementia, and it all started with very scary nightmares, some seeming straight out of his dreams and some just fantasies (old friend drowning vs. Native Americans kidnapping him). It was very scary for both of us, hard to calm him down. Finally after I researched and got him to a good psychiatrist (took a couple tries), he prescribed Seroquel, which has pretty much totally cut out the night-time scares. Now he's also on Depakote to cut paranoia, more during the day. Do your research, find a good dr. and DON"T let them prescribe "old-fashioned" anti-psychotics like Haldol if it is LBD -can have scary long-term effects like permanently frozen posture. Good luck -and do check in here again!
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Does this happen after she has been sleeping for awhile? Maybe she is dreaming. Jeanne is correct about having her checked for a UTI. Hallucinations are very common with UTI. My mother was hospitalized for 4 days with a UTI, she was telling me and sis about having gone in the mountains and we ate at a restaurant where she got food poisoning (this didn't happen). Also if she has dementia/Alzheimer's she can also have these symptoms especially at night when sundowning occurs. Hallucinations with dementia/Alzheimer's can occur in the early-mid stages. My mother recently accused me and sis of plotting her murder all because she got privacy act notices in the mail. My father also had Alzheimer's and would tell us about his deceased mother visiting him. I would take her to the doctor as soon as possible to rule out UTI, have them evaluate her memory and any current medications she is taking.
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I agree with the previous responses, but one additional cause to explore may be Lewy Body Dementia, which affects 1.2 million Americans. A typical symptom is hallucinations, frequently of children or small animals. My husband, who has this illness, has been seeing children playing in our backyard, acrobats swinging from trees, and even a movie being filmed featuring Civil War re-enactors!. For him, these hallucinations don't seem to be frightening. If the cause is not a UTI, you may want to take your Mom to a good neurologist for an examination. Be sure to ask if the doctor is familiar with the symptoms of Lewy Body Dementia and if s/he isn't, try to find someone who is. Given its prevalence, it's surprising how few doctors and others are up-to-date on this disease, and misdiagnoses are common. This is frightening because some medications that work well for Alzheimer's patients can have serious negative effects on LBD patients. Good luck with your journey with your Mom!
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My mom says that her little granddaughter sleeps in her bed each night with her. She always tells her to go to sleep as she if figity. She will talk to her and tells me that the nurse's aids will come in and say," Who are you talking too?" and she just says myself and laughs. They tell me she has quite the conversations. They are never bad dreams or whatever she is having. One day she told me she was sitting in her wheelchair and her little granddaughter was playing in the closet. She told her to get out of there several times, but that little stinker never did listen. My mom has demenita and we think Alz. is on the way too. The nursing home doesn't seem too concerned when I tell them what she tells me. Good luck to you too!
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Hannah44, good comments. My mom has been going through this a lot. She says she is talking to her mom and sisters who all died a long time ago. Mom is 92 and was the baby of the family. When she argues loudly with them, I just smile, at least it isn't me.
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This is a normal part of the dementia. It can also be brought on by certain medications. My mom was FAR worse when she was on Ambien and another med I can't think of off hand. ;) Took her off those and she is much better.
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