Is there any other way except taking her almost 1 hour to Texas DPS to get new photo id? actually the above process is out of question for now due to her mental state. We went through this process 3 weeks ago and since that event she has not been well and to make it even worse they turned her away. No Texas ID after 11 hours of travel with her and 150 dollars expenses to get her there.
Wellsfargo closed the account 3 weeks now and all 3 of her benefits checks for October which were on direct deposit were all sent back. It is the 22 of October and she had received not 1 of these income sources. Will not send out paper checks until new bank account is open.
My mother is a widow of a navy veteran so we are trying to open up account at navy federal credit union with alot of supporting original docs. Post hurricane harvey we have just been relocated by FEMA to a new permanent address and I did reorder all my mother's identity documents that we lost but her PA birthcertificate (which must be obtained inorder for Texas DPS to reissue her new photo id.) I ordered her birth cert from PA vital stats ordered almost 5 months ago and they have made mistake after mistake, still have no birth cert and I was charged almost 52 dollars in fees). Please help provide me with any ideas we are so upset every the entire ordeal.
I'm not sure which county Missouri City, TX is in but I see online that the Harris County Agency on Aging phone number is (832) 393-4301.
I hope others have suggestions for you as well!
I fail to understand the need for an ID to pay bills and buy food. I have heard of banks refusing to open accounts if the person had no ID and/or a bad credit rating.
I understand the need for ID to do cash transactions at the window.
Perhaps naïvely, I went to their website to see what support services they offer to personal customers and there do seem to be quite a few. I'm almost tempted to ring them up, read them your post, and demand to hear what they have to say for themselves! How long has your mother been their customer?
I see that you have already contacted the social security people who issue your mother's benefits. You have tried to do as they instructed, and open a new account, but without the ID, which in your case you cannot get, you can't do that either. Sheesh! Have you rung them to ask what you *are* supposed to do now?
I was also going to say first of all what Snoopy said and suggest contacting your AAA.
Heaps of sympathy to you, this is the last thing you need with a frail, elderly mother to look after. What a nightmare! I hope there will be a breakthrough for you very soon.