My Mother in Law has given a caller posing as someone from Verizon all of her banking info, password, Social Security number and date of birth. This is the second time this has happened. She is too trusting and doesn't realize that no one legitimate will ever call her asking for this info and anyone that does she should hang up on them! The caller had her get on her computer and directed her to a website to install software and had control of her computer for at least 90 minutes.The caller also somehow was able to direct her to install software on her new iPhone!
MiL was able to contact the bank and her account is frozen and funds are safe. My wife was able to get a 3 way call with mom and her bank to change the password so my wife could review her mom's account as my MiL's computer is not safe to use for any financial transactions. Because her computer cannot be determined to be safe it needs a new clean operating system installed or be replaced. My sister-in-law "SiL" bought her mom a new computer to be delivered ASAP.
I've said MiL cannot do her own banking on her computer again, she cannot be trusted and this WILL happen again, it's not going to get better, it never does. My SiL thinks mom has learned her lesson and won't do it again. I've said it doesn't work that way, as our LO's age it never gets easier and they become more vulnerable, and with an established track record it will happen again. To this SiL says it will be fine, her mom has learned her lesson.
What are your thoughts and what would you do?