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My father is a resident at a memory unit in an ALF. His possessions have a habit of disappearing. In the past this has been a combination of him misplacing things and theft by other residents. As common an occurrence as this is in facilities like this, I begrudgingly accept it as an inevitability . The current lost items though are his hearing aides, which were pretty expensive. Is the facility financially responsible for replacing these if they can't be found?

Check you dad's contract, but most facilities are not responsible for missing items. Also, how do you know there is theft going on? My mom hid her things. She told me that someone was stealing her snacks. I found her stuff in clothing drawers an in her hamper.
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Reply to Onlychild2024
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Your father is responsible for his belongings. Thefts are difficult to deal with or prove, especially in a place where many people would suffer memory issues.

Hearing aids are difficult - expensive, small and easy to lose, but necessary.
Find out if the old-fashioned larger ear pieces are still available to buy, as they'd be more difficult to misplace and easier to spot. Also, see if cheaper ones are available. Make sure they're insured and can be replaced fairly quickly.

Many people with dementia simply forget to wear their hearing aids. This will probably continue to be an issue, including when he goes into memory care.

For everything else, make sure that nothing valuable is left with him at the AL and label all clothing and other belongings to at least make it easier to find and avoid mix-ups.
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Reply to MiaMoor
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In my experience no. It's very hard with memory issues to keep track of valuables, this is why they discourage them. The staff is a higher ratio but they cannot watch mom/dad 24/7 and what they do or where they put things. My FIL has lost so much cash, wallets, watches, glasses etc. Things he wants to hold onto because they make him feel he still has control. We have told them we will not send cash anymore, or gift cards etc. We tell him when he asks, we will get right on that. The reality is if we send any more it will be phony, we end up being called on it as responsible for explaining where his $$ goes and that it needs to be responsibly spent. We plan to ask them to allow him the Fake cash to put into an envelope to spend at their cafe, and we will basically pay the tab for any he turns in there to buy things he desires vs lost $$. Possibly stolen $$. Who really knows. He does have a few shady relatives and we trust them a lot less than his carers TBT.
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Reply to MickiLyn
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MickiLyn Aug 25, 2025
I forgot cell phones. he went through 4-5 of those his first 6-9 months and we gave up.
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If things were to go missing from my mom's room (at an assisted-living memory care facility), I would be most concerned about this being evidence that someone is coming into her room who shouldn't be coming into her room and that the person probably is another resident and that my mom would feel unsafe physically if another resident were to come into her room. I would tell the staff about the missing item and say that I'm concerned about wandering residents. The place where my mom lives is small enough that when there are residents who go into other people's rooms, the staff usually can easily keep an eye on them and remove or redirect them as necessary.
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Reply to Rosered6
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Ensure that the staff is bonded because facilities are very expensive to live there. The cost with bonded staff is worthwhile.
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Reply to Patathome01
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Were the hearing aides listed under items brought in ? They should reimburse you since they’re expensive! See Social worker asap & report them as missing. Good luck!
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Reply to CaregiverL
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marco742: Speak to the administration.
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Reply to Llamalover47
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My mother's hearing aids have gone missing several times. The first ones were $5,000 and too expensive to replace. After trying several cheaper ones that went missing or quit working, I finally found a pair for $300 from MDHearing that have been great for her hearing, and also I bought replacement/repair insurance on them for $19 a month. Customer Service at MDHearing has been very good both times I have needed to ask them for help and had questions. Yes, it is expensive to have hearing aids, but Mom's geriatric specialist told me years ago that hearing aids and eyeglasses are essential to better cognitive health because of the information they send to your brain about your surroundings. Mom has Alzheimer's and dementia and is on hospice. At 94 years old, she is not going to get better, but to look at her happy face if she watches a TV program she can see and hear to enjoy, or participate in a group activity, it is worth the expense.

And in answer to your question, I always report missing hearing aids to the Director. I think only once or twice they found a missing one, but never offered to replace anything. Mostly clothes or sheets/towels go missing, and nothing is ever reimbursed. I label everything, and return things that are not Mom's that end up in her room.
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Reply to Lee188
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I would expect that almost everything will go missing at some time, especially if the facility is doing laundry.

Where my mom was, quite a few of the residents would go from room to room opening drawers and closets and helping themselves. The rooms all looked alike so confusion over where your room and whose drawers you were opening was rampant.
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Reply to LakeErie
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Probably not, but mention it to admin staff, and ask if there's a lost and found you can look through.
Label everything, and put a GPS tracking device on expensive items.
Consider some clever way of keeping things put, like Patathome's idea. Tie it down, if you can.
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Reply to CaringWifeAZ
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I’m not sure what the answer is, but from what I’ve seen there lots of people with dementia lots of shift workers. I don’t think I’d have anything expensive at assisted living for my loved one. Now the hearing aids the only way I’d have hearing aids is a place that didn’t lose things like that, and then I’d put some clear fishing wire with a clip to the collar of their clothes so they’re not as likely to be thrown away.
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Reply to DrLizGeriatrics
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Patathome01 Aug 24, 2025
Just ensure the attached cord is not long enough to strangle the resident.
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My late mother in an AL discarded at least three cellular phone charger cables. My brother and his wife finally tied her phone charger cable to the nightstand to solve the problem.
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Reply to Patathome01
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I think most of the missing items are due to confusion not theft or people shopping. If it's expensive use air pods to track them.
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Reply to AnnetteDe
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MissesJ Aug 25, 2025
AirPods? AirPods are wireless headphones.
(1)
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I remember my mom finding a very expensive emerald which I turned in. I only left for mom some costume jewelry and she lost the need for earings. Surely there are resident "SHOPPERS"
I wrote mom's room number on all of her clothing labels and most came back. Save some of her clothes in your home for exchanges and replacement. It might be best to just have a weeks worth of clothes depending on how laundry gets done. It helps reduce the resident clothing choices if they are indecisive
I aso caution about hearing aids. My mom threw hers away. Her brain stopped processing hearing. They may help in early stages. At one point, i kept a hearing device in her drawers where I fully used when visiting for our conversations. Or doctor visits.
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Reply to MACinCT
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I understand not wanting to lose expensive items like hearing aids, but please don’t take them away. Please try to find cheap or pre-owned ones, or consider trying a tether or clip. They make neon colored ones now that might make them easier to find. Mark them with his initials. We think differently about taking away eye glasses, because many of us know how hard it can be without clear vision. But hearing is just as important for safety, quality of life, and cognitive function. It can already be challenging to visit and converse with loved ones with dementia, and hearing loss just compounds the problem. They need the best hearing possible to help slow their decline. Please be your dad’s advocate in this regard unless he already wasn’t communicating before the aids were lost or he consistently refuses to use them. Another thought is bring them with you and have him use them when you visit.


Also, don’t give up on finding the aids. Check not only his room and clothes, but any shared shower rooms, furniture, lounges, etc. Talk to the director and all the staff directly in a non- judgmental way. This happens in ALF all the time and I doubt that the facility could cover the loss. My dad lost his twice. First, I found them in a stack of towels in the “shower room”. Second time a nurse had taken them with the charger case to the nurse prep station since my dad couldn’t keep them charged. The nurse forgot to tell anyone or leave a note before she left for the weekend. Good luck.
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Reply to HonorAble
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It is possible that with expensive items like hearing aides you might be able to get insurance to cover items that have gone missing.
But most items it would not be worth the expense to insure them.
When my Husband was in rehab I brought an electric razor each time I visited so I could shave him. And I took it back with me.
I would say begin "replacing/exchanging some of the expensive items with resale items.
Dad or Mom's watch, get one at a resale if the one they have is an expensive one.
Replace any jewelry with resale items.
Any "good" clothes can be replaced with resale clothes cuz you know they will get stained or they also walk away.
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Reply to Grandma1954
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Thanks for the responses. We were reimbursed for a hearing aid that went missing during a recent rehab admission so I was hoping that might be a common practice.
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Reply to marco742
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Nope, you can mention they have gone missing - but you are not going to get reimbursed for the missing items. Essentially, when FIL moved to SNF...we were told - don't leave anything of value. He wanted his computer and his phone and his wedding ring and his hearing aids. We left the phone and hearing aids...and after about a week took the hearing aids home because he never wore them.

Hearing aids are astronomically expensive, and we considered getting a lockbox while they were there but figured that would just confuse him even more or he would tell people where the key was or any number of other problematic behaviors.

But honestly, at the end of the day, no you aren't going to recoup that money.
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Reply to BlueEyedGirl94
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I would report missing items to the director. Do not expect financial compensation, this would be a constant and bottomless pit for any managed care.
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Reply to Daughterof1930
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No they are not.
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Reply to lkdrymom
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