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My client I just started promised that she would clean her carpets after her sister left. Her carpets have stool and urine worked into it, pet and her own.


Is it safe for me to work in her house with these conditions? My work knows that her house is in this condition.

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To be honest, her rugs probably need to be replaced. Urine has probably gotten into the mat and no amount of shampooing is going to get it out. I would not work in that house. I personally can't stand smells.
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You can always refuse a client. If you want to work with the client and do not feel safe, you may request additional personal protection from your employer such as masks or a respirator and they are required to provide it and if they refuse you can make an OSHA complaint. Remember, you are a mandated reporter so document any time you report conditions to your office. If they do not do anything, you can call APS.
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I am unsure in this case. There is only one steady supervisor and the supervisor assigned to this client is new. I have been trying to get a hold of them to notify them that the clients care plan needs to be adjusted.
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Ahmijoy Oct 9, 2018
The supervisor, unless they own the agency, has to have supervisor as well. Since this situation is potentially hazardous for you, and certainly for your patient, I would not hesitate to contact everyone I could think of at the agency until you hit the right button. Until then, wear a mask and gloves and wash your hands as often as you can while you’re caring for this lady.
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Speak with your supervisor to see what you can do. Chances are the air quality in this home is not all that great and if you will be there daily for hours at a time, it will absolutely affect your health. Perhaps your supervisor can speak with this lady’s family and discuss your concern. If her home has been in this condition for a while, you may not be the first caregiver to bring this up. This is not a healthy situation for this lady or her pets, either.
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Where I live agencies (and facilities) are begging for workers, there are never enough to go around. If the cleaning isn't done by the promised date then I think you are perfectly in the right to refuse to work there until it is done. Would your agency not back you up?
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