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But that is only if you feel safe enough. It can be hard not to overreact - and start off a whole negative chain of relations with the family that will never get better - but it would be more dangerous to underreact and not protect yourself if physical harm seems like the next step.
As far as calling the police, ridiculous. That can make things worse.
From your second post it sounds like it is a stressful situation for the family and someone briefly lost their cool, it can happen to anyone. It doesn't sound the SIL was yelling at you about you, he was just going off. Unless it is a common occurrence, let this one go.
You can always go wash your hands in the bathroom for a few minutes until it passes.
Now if it is that way all the time(which doesn't sound like the case) than you speak to your agency.
When with you, the client can showboat or be a sweet lady. When with her family, maybe she's a "loon". People who are in and out of someone's daily life really don't know all the details. Just protect yourself and protect your client from anything physical. I think you just got caught in the crossfire, they weren't really yelling AT YOU.
If you heard threatening words, no matter how scary it is, you will need to call 911, and let them decide.
Never argue with a client or family ( responsible party) of client.It isn't your place to do so.
What did you wind up doing? Has this happened before? Was this person doing the yelling someone who was known to you or was it a stranger?
Was there anything physical going on, or just verbal?