Hi. My situation is kind of a messy one. I'm 33 and I recently relocated to help my grandparents with everything from long term care to daily care to selling their business. I have taken on much more than I care to, but I am taking steps to gradually transition out of so much responsibility. Before you ask, mom and dad are dead, so it's just me and my younger brothers who refuse to help, yet they get at least partially supported by my grandparents, not sure how much though, but I digress.
Long story short, I needed some help dealing with the minutiae of consolidating their bills and debts, getting the proper access and passwords to the credit cards etc that they have only recently neglected to pay due to the onset of dementia. So I asked a brother to help.
Well, he did help in getting this info during a visit and we set up an email address from which to pay all their bills, and also stored here was a master list of any passwords and personal info we might need in the future.
The day he returned home, he changed that password and locked not only me (I am the one taking care of them daily) but my grandparents out of their own banking info etc., and no one can get in touch with him, bills are running out of control and meanwhile our grandparents slip further into senility simply due to the stress of being betrayed and the complexity of regaining control of their finances.
We're getting together next week to talk about it, and my thought is to contact their creditors and bank and have the cards frozen or cancelled and change their bank account, as well as have credit monitoring and alerts activated from all 3 bureaus.
Is this enough? We can't afford to hurt their credit more than a few points, but at the end of the day the fraud has to stop regardless of the cost to their score. Any advice?? Thank you!