I want to know if I did the right thing as a caregiver. It was my first time on the job yesterday... and I work with this patient that has Cerebral Palsy. I was a little nervous of the job.. everything was going well until I spilled his coffee on myself on accident while we just crossed the street. This patient said that I don't have any professionalism because I was nervous. I didn't do anything wrong. He mock my intelligence, thinking that he is right all the time. He is the kind of patient that drives you to say a curse word at him. So what I did was I didn't fight back at him. I told him off a little bit, saying not to talk like that to me. He got very upset, and said that I need an attitude adjustment. Reported me to the agency. He lashed at me and said,"I'm the customer, and you are the worker!" He had some nerve saying that. He didn't want me to touch him. He was being very obnoxious, comparing his educational background, and saying that he has more experience than me. So I didn't fight back with him, I waited for my shift to be over. This guy was very obnoxious and very rude. I want to know,, have you been in this situation before? Did I do the right thing?
Did he win any argument with me by reporting me to the agency? or winning any argument?