Dad needs his five years of bank statements for Medicaid and the bank won't supply them to me. What do I do?

You have your father sign a release for the records for the purpose of applying for Medicaid. The NH can help get this done.

Banks don't do things over the phone. They always need to have paper trail. When you go online, you're leaving an electronic trail. You sign in. If you need to transfer funds, you need to follow the steps to do so.

The company I work for has a bank that has several branches. We always went to the bank closest to us for like 20 years. One day, I decided to stop at another branch that was on the way to lunch. I made the deposit. When I tried to cash the "petty cash" reimbursement check for work, the teller went to the back and called the office. They asked the boss to verify me and the transaction And The Exact Amount I was cashing. Again, Paper Trail to protect their butts.

When I was reconciling father's bank accounts and found a withdrawal that was from off-island, he called the bank. The lady told him to please come to the bank. Now, this is the most advanced bank on island. All the other banks require that we sign a deposit or withdrawal slip. This bank photocopies your ID and loads it into your account. All I have to do is walk up to the teller and deposit the check or withdraw money just by telling the teller. I don't fill out a bank slip or show my ID to withdraw cash...because my photo pops up. Whatever transaction I do, their computer prints out the transaction And right below it, I sign it.

When I wanted to add my sister's name into my bank accounts, they wanted both of us to come in. As the account holder, I needed to fill out the form to include her in it. She needed to provide her ID and sign the form too.

What I'm trying to say is that banks always, ALWAYS must have paper trail. Anything different, and they want you to come in and do the paper work and SIGN the document. Something sounds off about the bank saying that they did this transaction over the phone. If your father was going to delete someone out of the account, he would still need to go in and 're-do a new form to show only his name and the agreement with the bank. And HE MUST SIGN IT.

I'd see a lawyer ASAP. There really must be a reason why they gave you a deadline.

Is your father competent enough to request those records? The bank cannot deny his request!

I agree. (not that Captain is an idiot. That PStegman's advice sounds like a good move).

Isn't this infuriating, though? The NH wants the money. Medicaid wants proof that your father is entitled. The bank holds the records. And do the three of them put their heads together? No. They'd much rather have you running around on the hamster wheel. It's enough to make you spit.

You need an attorney pronto! Sun Trust had their own form it sounds like rather than your dad being their POA. So, do you have any idea who the POA is?

You should first call Adult Protective Services in your county to report what you think you know. They have three days to begin an investigation, at least that is the case in this area. You could also call your local Agency on Aging, usually in with the Council of Governments, they can direct you to all sorts of resources. Police are rarely able to assist in these matters.

To find an attorney, check out the web site AVVO. You can pose questions, receive answers, at no charge, and also see attorney ratings by clients and peers.

And if they changed POA over the phone, they would certainly release his statements by phone. What if he calls the bank, with your present, and he authorizes them to talk with you. We have had to do something like that several times.

If your father is mentally competent he can request his own bank statements. I would def get an attorney to help you get this straightened out Something is not right,,,,

Launcha-
Your father is the bank's POA?

I am my father's POA at the bank

I think you mean the bank says they're your father's POA, is that right? The way you've written it, it sounds pretty shady.

I'd be talking to an attorney. Oftentimes having an attorney contact someone can shake things loose. I'm sorry you're having to go through this.