I work in a cbrf and there is a resident who is verbally abusive. They are in their right mind. This person lied about something that was said by a care giver. And the cbrf is taking their side even though the resident is known to be verbally abusive and lying about their comments. Especially when there are no witnesses.
As in when my dh was in a ccrc, some guy called down to him to send a caregiver for diaper service. He documented that the cg had been called, the cg backed him up, and that was the end of it.